Just got off live chat

I just got off Live Chat with Time Warner Cable. What a waste of time. I'll let you guys see for yourself how helpful they are..


User Jacob_ has entered room
Analyst Stacy Jones has entered room
Stacy Jones(Sun Nov 14 2010 15:51:18 GMT-0500 (Eastern Standard Time))>Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Stacy. Please give me a moment while I access your account.

Stacy Jones(Sun Nov 14 2010 15:51:27 GMT-0500 (Eastern Standard Time))>Could you please elaborate the concern?
Jacob_(Sun Nov 14 2010 15:52:23 GMT-0500 (Eastern Standard Time))>My Time Warner internet has stopped working the past TWO times I've tried asking about this so I'd like to talk fairly quickly. On my bill I received this month it said next billing cycle the rates will increase. I would just like to know why.
Stacy Jones(Sun Nov 14 2010 15:52:48 GMT-0500 (Eastern Standard Time))>Thank you for elaborating the concern.
Stacy Jones(Sun Nov 14 2010 15:52:50 GMT-0500 (Eastern Standard Time))>I will be glad to assist you.
Stacy Jones(Sun Nov 14 2010 15:52:51 GMT-0500 (Eastern Standard Time))>Could you confirm the account holder's name and the service address?
Stacy Jones(Sun Nov 14 2010 15:53:52 GMT-0500 (Eastern Standard Time))>I am still awaiting your response.
Jacob_(Sun Nov 14 2010 15:54:03 GMT-0500 (Eastern Standard Time))>Jacob Beckham
Jacob_(Sun Nov 14 2010 15:54:09 GMT-0500 (Eastern Standard Time))>CENSORED
Jacob_(Sun Nov 14 2010 15:54:15 GMT-0500 (Eastern Standard Time))>Beavercreek, OH 45431
Stacy Jones(Sun Nov 14 2010 15:54:25 GMT-0500 (Eastern Standard Time))>Thank you.
Stacy Jones(Sun Nov 14 2010 15:54:38 GMT-0500 (Eastern Standard Time))>I appreciate you taking the time to share your concerns regarding Time Warner Cable’s products and services and the recent cable rate adjustment announcement. Your well-documented comments are of great interest to the company. I understand that changes to our rate structure may present a challenge to some of our customers. Our goal is to provide information in order to make the transition as easy as possible.
Stacy Jones(Sun Nov 14 2010 15:54:46 GMT-0500 (Eastern Standard Time))>I appreciate you taking the time to share your concerns regarding Time Warner Cable’s products and services and the recent cable rate adjustment announcement. Your well-documented comments are of great interest to the company. I understand that changes to our rate structure may present a challenge to some of our customers. Our goal is to provide information in order to make the transition as easy as possible.
Stacy Jones(Sun Nov 14 2010 15:54:55 GMT-0500 (Eastern Standard Time))>Our prices reflect overall increases associated with doing business, including higher programming costs, rising fuel and utility costs, and continued maintenance and investment in our plant as well as investment in innovative new features. We are doing everything we can to control costs, like adding new fuel- efficient vehicles to our service fleet to help minimize higher energy costs; and offering equipment mail out options to increase fuel savings by decreasing truck runs when possible.
Stacy Jones(Sun Nov 14 2010 15:55:04 GMT-0500 (Eastern Standard Time))>We continue to believe that our service remains competitively priced compared with that of other programming providers. Customers have multiple choices in cable service depending on their individual programming needs. I would be happy to mail you an informational flyer that outlines Time Warner Cable’s products and services for your review.
Stacy Jones(Sun Nov 14 2010 15:55:09 GMT-0500 (Eastern Standard Time))>Time Warner Cable is striving to provide a variety of products and services to meet the programming and budgetary needs of all of our customers. I appreciate your feedback. It will be shared with our Marketing Department and taken into consideration. We would like the opportunity to continue to serve you in the future.
Stacy Jones(Sun Nov 14 2010 15:55:22 GMT-0500 (Eastern Standard Time))>I appreciate your understanding.
Jacob_(Sun Nov 14 2010 15:55:23 GMT-0500 (Eastern Standard Time))>I just don't think Time Warner is an amazing enough cable provider to charge the customer more money whenever they want. If you google Time Warner Cable, out of all the reviews there are about 80% complaints and 20% good stuff.
Jacob_(Sun Nov 14 2010 15:55:41 GMT-0500 (Eastern Standard Time))>Are you a robot or an actual person?
Stacy Jones(Sun Nov 14 2010 15:56:06 GMT-0500 (Eastern Standard Time))>I am a real person like you.
Jacob_(Sun Nov 14 2010 15:56:20 GMT-0500 (Eastern Standard Time))>Do you have Time Warner cable or internet?
Stacy Jones(Sun Nov 14 2010 15:56:46 GMT-0500 (Eastern Standard Time))>I am sorry but I do not have service either.
Jacob_(Sun Nov 14 2010 15:57:19 GMT-0500 (Eastern Standard Time))>Brett Favre just threw an interception incase you're into football. I'm sure they don't have a tv on at your work area.
Jacob_(Sun Nov 14 2010 15:57:32 GMT-0500 (Eastern Standard Time))>So you can't really understand how In feel?
Jacob_(Sun Nov 14 2010 15:57:45 GMT-0500 (Eastern Standard Time))>Do you guys get a lot of complaints about the service?
Stacy Jones(Sun Nov 14 2010 15:58:58 GMT-0500 (Eastern Standard Time))>I understand your frustration at this time, but at this time we do not have service issue around.
Jacob_(Sun Nov 14 2010 16:00:06 GMT-0500 (Eastern Standard Time))>What service do you have? I'm not going to report this to Time Warner, but I will probably be looking for a new provider since I don't think Time Warner is good enough to charge the more than Direct or U-Verse. My cable cuts in and out all the time. It's always pretty slow.
Jacob_(Sun Nov 14 2010 16:00:31 GMT-0500 (Eastern Standard Time))>Any advice?
Jacob_(Sun Nov 14 2010 16:00:56 GMT-0500 (Eastern Standard Time))>If you got Time Warner services, would you get an employee discount?
Stacy Jones(Sun Nov 14 2010 16:00:56 GMT-0500 (Eastern Standard Time))>I am sorry but I am not the person to advice on your decision.
Stacy Jones(Sun Nov 14 2010 16:02:16 GMT-0500 (Eastern Standard Time))>I am sorry but I can answer your question related service only and not anything personal.
Stacy Jones(Sun Nov 14 2010 16:02:20 GMT-0500 (Eastern Standard Time))>I apologize for the inconvenience.
Jacob_(Sun Nov 14 2010 16:02:31 GMT-0500 (Eastern Standard Time))>Maybe I'll just go work for you guys. Isn't it weird that the military doesn't get discounts but employees do? Or do they?
Jacob_(Sun Nov 14 2010 16:03:19 GMT-0500 (Eastern Standard Time))>I'm in the Air Force. I get a discount with at&t.
Stacy Jones(Sun Nov 14 2010 16:03:20 GMT-0500 (Eastern Standard Time))>Do have any further question regarding your service?
Jacob_(Sun Nov 14 2010 16:03:37 GMT-0500 (Eastern Standard Time))>Yeah, are you sure you're not a robot?
Stacy Jones(Sun Nov 14 2010 16:04:24 GMT-0500 (Eastern Standard Time))>You can contact the local sales associate to get more information on discounts and promotion for you, as as I belong to the technical and billing chat support for Time Warner Cable video services, we don't have access to rate cards and pricing information
Stacy Jones(Sun Nov 14 2010 16:04:48 GMT-0500 (Eastern Standard Time))>Yes, I am sure that I am not a robot.
Jacob_(Sun Nov 14 2010 16:05:35 GMT-0500 (Eastern Standard Time))>You're really not going to give me any advice on what service is the best? You obviously know how well Time Warner is since you work for them. I'm assuming you have some type of service at your home, so compare them really quick so I have some insight.
Jacob_(Sun Nov 14 2010 16:05:39 GMT-0500 (Eastern Standard Time))>please
Stacy Jones(Sun Nov 14 2010 16:05:39 GMT-0500 (Eastern Standard Time))>The local office number is 513-489-BEEP (2337) or (800) 677-9767 or 1-888-44-CABLE.
Stacy Jones(Sun Nov 14 2010 16:06:29 GMT-0500 (Eastern Standard Time))>I am sorry but I cannot advice you on any thing, however I can assure you that you will never get the service as best as Time warner does.
Jacob_(Sun Nov 14 2010 16:06:49 GMT-0500 (Eastern Standard Time))>So why don't you have them if they are the best?


That's when she ended the chat.

 

You might have been chatting with someone from India. Probably explains why they arent a robot and don't have TW service.

 

lol i have had issues with them as well. bill kept going up and said I would cancel them. Called them and bitched. Said they couldn't do anything blah blah blah.... So i said to let me talk to the manager. said they didn't have one, i called bullshit and finally got the manager, Started throwing number at them. I can't remember how long I said but they would make $4,500 just off of me. Said "now, i know damn well you dont want to just throw away that much because you couldn't lower my bill.".... they ended up lowering it after I said what Direct TV would charge.


good luck man!