Malware help

My wife's computer has a nasty nasty trojan, malware what the hell ever and it has total control over her computer. I've searched and found the removal tools, free scans, but when you are done then have to buy the program to get rid of it. I've read up on it and can't find other options. Says it is very hard to get rid of. Called Win 7 Antivirus 2012. One of these that looks like a real antivirus. Found that I need Spy Hunter or Spyware Doctor. Both are "free" for scanning, but want $40 for SH and $30 for SD. Anyone know of a true free one to get rid of this. It even has control of our antivirus program. (AVG)

 

malwarebytes is free and should take care of it.

 

I used to run that until my wife complained about it slowing down her cpu.

 

which one, malware bytes or MS security essentials?

 

Microsoft Security

 

Malwarebytes should help you get rid of this garbage. I'd also recommend Microsoft Security Essentials for regular protection.

MSE used to slow my computers down while it was scanning, but I haven't noticed it at all the past year. I think it might have improved in a recent update.

 

i've heard good things about it, but i've never run it before. I typically run AVG for virus stuff and Malwarebytes for spyware/bloatware (which is what the fake AV is)

 

I don't like much with the Microsoft label so, I'd say MBAM (Malwarebytes)
or SUPERAntiSpyware.
If it's got a hold of AVG you may have to do the D/L on a healthy computer then transfer to a thumb drive.
Then carry it to the sick computer and run the scan.

Instead of AVG, try Avira AntiVir Personal when you get it fixed.
It is clearly the best of the free AV solutions.

Remember that doing the scans from Safe Mode is often more effective.

 

I've done the thumb drive with some free anti spyware stuff w/no luck. With Malwarebytes it won't let me do anything in safe mode, and can't do anything in regular. I'm no computer wiz but I'm just at a loss here. Tried downloading MSE and tells me I can't be in safe mode, but again this crap has control and can't do it in regular.

 

I have this also, best I ever used.

 

http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

try these instructions to remove it. This website is very helpful in removing stuff like this.

 

A couple I have had required a reformat...FWIW, the virus writers are about 3-4 months ahead of Microsoft. That being said, MalwareBytes will sometimes find it and clean it but often you only get a partial clean, when you reboot or access an infected program/file it starts the process all over again...honestly, some of the newer trojans out there are pretty nasty and will cause you to pull your hair out thinking you cleaned it then 2 hours later it starts all over again.

Are you pulling up all kinds of errors and getting false alerts from Windows Security Center? If so, either re-format or expect a helluva uphill battle and a long wait before the CPU is exorcised of its demons....

 

they are all cure-able, but it depends on how much time you want to spend.

 

Microsoft security essentials is my recommendation. Or try LavaSoft. Best best is to go to CNET and search for free malware or scan programs. What browser are you using and are you sure your c drive isn't crashing? Microsoft tools has an excellent program you can run from them that will allow you to fix and remove old registries, do a virus scan and repari alot of problems. try this site... http://www.microsoft.com/security/scanner/en-us/SysReq.aspx

if you can't reach it back space to en-us and try that. Good luck!!!

 

I would either re install win7 or reboot,F8, enter safe mode with networking and restore the system from a previous date.

 

This^^

I've been trying to explain this to my wife. She doesn't seem to understand why I'm getting so ill with this. She keeps telling me to quit, or just do what the damn fake antivirus is telling me to do. Anyway, we had a bout with this about a month ago. Thought it was done.

Finally got the Malwarebytes on and seems to have cleaned it up, but now I cant open anything. I guess I'll call it a night and get back on it tomorrow.

 

you have one of the fun ones. when you open something does it ask what program do you want to use to open it?

 

oh, and never do what the "fake" AV tells you to do. It is only a waste of money and it won't go away.

 

Just go in safe mode then system restore, after that reboot and run MSE or Malwarebytes...After everything is running good go back and turn off system restore to clear the old restore points so the problem is gone.