I had to get a new furnace put in around new years. I had a few guys come for estimates and this guy seemed like the best option. He was supposed to come about 4 days later for the install, but then said he could only come in the afternoon so he measured some stuff and said he'd come back to install on Monday. Got a text monday saying one of the air ducts wasn't ready yet, he'd come the next day. Finally after a few blown off days he showed up and installed it. I finally had heat again, so that was a bonus, only now when it kicks on you can feel it vibrating through the living room floor and I've been trying to get him back here for just over a month now to fix it. Of course the first time I called the guy he showed up within a half hour for the estimate, and every time after that he says he'll call or show up he either sends me a text hours later, or I just never hear from him again. When I do get a hold of him he says he'll come a certain day, never does. Unfortunately he's already got my money because I thought we were done, any contractors out there with any advice as to what would get someone to actually show up to fix something?? I'm also trying to get a final invoice out of him because I can get a $750 rebate through the gas company for the high efficiency furnace, but he can't even be bothered to spend 2 minutes writing up a paper and putting it in the mail or me.
I've read in a similar post on here before that no one really cares about the BBB anymore, is that even worth bringing up, or will I just sound even less like I know what I'm talking about if I mention it? Just go ahead and file a complaint and hope he shows up to sort things out after? The guy I've been dealing with is the owner of the company, so there's no boss above him to call, obviously no office to show up and bother him at because he's always out doing work. Short of utterly trashing him on the internet, I wasn't sure where to go from here, but that's obviously a move for after everything is all said and done. Until he actually comes I don't really have any options but to still be civil. This is why I hate having anyone do anything on my house/vehicles/computer, but I wasn't gonna mess with anything gas related.