Mike "Wuzzy121". Rest in peace, brother

Go Back   Tacoma World Forums > Off-Topic > Off-Topic Discussion

Notices

Service advisor stories

Reply
 
Thread Tools Search this Thread
Old 02-17-2012, 03:40 AM   #1
Have a coke and a smile and shut the f#%k up!
hogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shedhogeyphenogey is one of the sharper tools in the shed
 
hogeyphenogey's Avatar
Name: Dave
Joined: Jan 2008, #4318
Location: Chicopee, MA
Age: 41
Gender: Guy
Posts: 548
hogeyphenogey's Tacoma Gallery
Service advisor stories

So, I'm a service asst manager at a Hyundai store. Yesterday a woman comes in with a rear wiper sprayer that is shooting off her car onto cars behind her and not cleaning her rear window. So, my advisor sits in the drivers seat and i stand there watching it spray all over the place. I tell her to stop for a moment and then I go and inspect the nozzle. I'm sure you can guess what happened next.... My advisor wasn't looking in the rear view mirror and just decided to try spraying again. So, I'm about 2 inches away from the nozzle and now I'm being sprayed in my eyes, nose, and mouth. I step back gagging and my eyes are burning and this customer starts to laugh hysterically. I go inside to use the eye rinse machine and she says to the girl "I'm GLAD that happened to him". Now, I've never seen this customer before... So, we get the car out back and then as I'm washing up and putting eye drops in, my advisor tells me she was told this by the customer. So, we end up finding her third brake lamp which has the nozzle inside, has a crack in it and the fluid was shooting out of it. So, it's legitimately broken, but I decide to warranty it anyhow. So, when it's all done, I get the customer, have her sign the paperwork, and walk her outside. I told her I have two things to say, one being the part that was busted was replaced for free under warranty- a $250 part, and that secondly when I was coughing up washer fluid she stated she was happy about it. I found that spiteful, hurtful, disrespectful and inappropriate and I didn't appreciate it. I then handed her the keys and walked away.
She started screaming that if she ever sees me in public she will "stab me in the fucking neck because she's that kind of crazy puerto rican c#nt and I better fucking watch out!"
Her words... So, ever wonder why a service guy can be kind've a dick? I do all I can for my customers- been there 10 years, and this is the shit I have to put up with.
Today, I'm giving a guy that's faithful to my dealership a $150 check because we were late in shuttling him back to us for his car. He's a basketball ref and missed the beginning of a game he was to referee. He lost $75 for the game and pays out $75 for not being there.
I'm not perfect, neither is my staff. But we try. Customers run the gambit and when times are tougher they can get nuttier than squirrel shit.
  Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Financial Advisor? sammy87 Jobs & Careers 6 11-13-2011 10:45 AM
Playboy Advisor advice: what do you think? Truckn4life 2nd Gen. Tacomas 11 01-25-2011 06:17 PM
Dealer service advisor says the spring/shock TSB does not apply to the 2010 Tacoma... Larry 2nd Gen. Tacomas 11 08-03-2010 02:57 PM
Stupid Service Advisor bulldawg 2nd Gen. Tacomas 23 07-22-2009 04:02 PM
Anyone else have really Shaty customer service stories? jonny_jard 2nd Gen. Tacomas 28 11-01-2008 03:42 AM


Copyright © 2014 Tacoma Forum. Tacoma World is not owned by, or affiliated with Toyota Motor Corporation.