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Old 11-05-2008, 05:06 PM   #1
luk8272 [OP] luk8272 is offline
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Thumbs up Hats off to procomp

I have to give it to Procomp and a local shop B&M Auto.

I purchased a set of rims from procomp via B&M about 5 months ago, one rim developed some, what looks like oxidation or just poor finishing on the chrome, I call B&M they ask if they could see the rims. I brought it in and they said they couldn't locate my reciept so he went to look some more, comes back on the phone and says he still can't find it, but he was on the phone with Procomp and they were gonna send me another rim. Thumbs up great service from both.
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Old 11-05-2008, 06:12 PM   #2
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That is the first time I have heard of Pro Comp stepping up right away. Maybe they have changed their ways?
Good job, and let us know the outcome.
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Old 11-22-2008, 07:57 AM   #5
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lets see the wheels. Is allways great when companys replace stuff for free
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Old 11-22-2008, 08:03 AM   #6
luk8272 [OP] luk8272 is offline
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I am offshore at the moment, when I was home I tried to take some pics but because of the location of the defects its not possible. Its similar to rust comming out, it is on the inside of the rim, hardly noticible but you can feel it when washing. When I say inside I mean on the finished side, nearest the underneath of the truck starting out near the center cap.
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Old 11-23-2008, 01:41 AM   #7
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Sounds like you need to put your hat back on....
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Old 12-09-2008, 04:54 PM   #8
luk8272 [OP] luk8272 is offline
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Yeah that ain't no shit. After calling for a few days I finally got the guy that I was dealing with at the local shop, he was having family troubles. He called pro-comp and they have a shit load of these rims on back order all over the country, atleast that is the story they are feeding me, I'll eat it for a while then just keep calling them. I deserve a good rim seeing as how I have paid for 4. Take my time and call the BBB when I deem fit.
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Old 12-09-2008, 04:57 PM   #9
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He called Pro-Comp? I'd follow up and call Pro-Comp on my own and let them know what is going on. Every has problems but the customer is the one that keeps the lights on.
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Old 12-09-2008, 04:58 PM   #10
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I take back my comment in post #2. I stand by my thinking that Pro Comp Sucks.
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Old 12-09-2008, 05:06 PM   #12
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Re: How do I contact Pro Comp? Pro comps phone # is 1-866-232-0665. They are very helpful and a good group pf guys. I also have a 2nd number I am pretty sure is Pro Comp also. 310-762-6593.


I got this off the FJ Forum....hopefully it helps
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Old 03-02-2009, 02:24 PM   #13
luk8272 [OP] luk8272 is offline
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Update:

Today I went to get the new rim installed, yes it finally came in. No charge to me to reinstall. No hassle either. None of this work was done by procomp, only the shipping of the rim to me. The guys at the shop looked over the other 3 rims and said they would return the one they have and try to get procomp to send out 3 more as the others aren't as bad but, still poor for being less than a year old. We'll see how that turns out, hoping to get the 3 new ones as the old ones won't ever be as shiny as the new one.
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