Try to make a long story short, Sorry if I hurt anyone's feelings. Bought some retros from 08PreLB in April of this year and they look sick! Well a month ago or so one of my ballasts was going out, so this morning I finally get around to calling TRS about it, Andrew answered the phone, it was a short conversation and I explained to him what was happening. He sent me an email giving me instructions on how to get another ballast, basically send him a picture of my ballast with the lamp & power cords cut up, which I understand, you wouldn't want someone selling the ballast and getting a free one in return. Back to the story, I sent him a total of 4 pictures, 2 before I cut and 2 after I cut the wires off the ballast.
Now here is where SHTF, after I sent him the pictures of the cut up ballast he replies in an email:
Thanks for the pictures, Cody. Could you remind me--did you get these from eBay or one of our vendors?
He never asked me on the phone, he assumed
I bought them directly from TRS because of the way I worded my sentence when we spoke, "I have a ballast from you that is malfunctioning" which was the truth.
I replied in email with this:
I bought them brand new from a guy named Adam from TacomaWorld.com on April 9th of this year.
Unfortunately only purchases directly from us or one of our vendors are covered under warranty--warranties are non-transferable.
I apologize for the inconvenience here. A replacement is $55 including free domestic shipping.
Thank you Cody
Now it's not 100% either of our fault, I did not read that warranties are non-transferable and I'm sure some of you did not know that either. Just keep in mind when buying ballasts or a set of retros from anyone if one goes out, the original purchaser has to make a warranty claim.
With that being said, he should not have assumed I bought them directly from the (TRS) store, and he should not have had me cut up my ballast before asking me where I bought the ballasts from, now I can't drive at night and have to wait for a new ballast from them. Oh and I still got charged $8 for shipping. End rant.