Saturday I bought a brand new 2013 Sport access cab. Loving the truck, hating the dealer. Besides low-balling me on the trade in they also wouldn't do one single thing to sweeten the deal for me. To be fair, they did locate the exact truck/color that I wanted and brought it in for me, but that's where the service ended. Every question I asked I would get a frustrated look, a few grunts and an "I don't know, that's just how it is"
For example, I asked why every Sport on the lot had wheel locks except mine...."er, er...I don't know, some do some don't" I mean really, would it hurt to say "Here's a set of wheel locks on us"??
The biggest thing for me though was that one year ago when I brought in my 2010 Tacoma to get the rear TSB done I asked if they would mind putting in my 5100s since they were replacing the front shocks anyway. No problem at all, and no charge either. The service dept. has always been great there. But when I asked if they could throw this service in as an incentive for me spending $31,000 they stonewalled me. Said they don't do aftermarket anything anymore, and no way would they do it.
At this point I said, I want the truck, but I also want you to know that I will be filling out the customer satisfaction survey. The guy looks at me with shock and says "Why? Is there something you're not happy with?" Derp! I said, yeah, the things we just discussed that you refuse to offer me. He said "Let me talk to the manager again, but meanwhile you can go into the finance office to fill out those forms" and that was the last I heard of it.
So today, I called Toyota HQ and told them my tale of woe, and I have a feeling the dealer will be calling me shortly with a better attitude....but we'll see.