Mike "Wuzzy121". Rest in peace, brother

Go Back   Tacoma World Forums > Tacoma Garage > Suspension

Notices

Dealer just gave me BS on the spring TSB when I dropped my truck off! Help!!!

Reply
 
Thread Tools Search this Thread
Old 01-12-2011, 10:03 AM   #1
Hi-Tech Rednek
::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed
 
::childstoy::'s Avatar
Name: Mike
Joined: Sep 2009, #23556
Location: Southeast, PA
Gender: Dude
Posts: 730
::childstoy::'s Tacoma Gallery
Angry Dealer just gave me BS on the spring TSB when I dropped my truck off! Help!!!

I called last week and had them order the new leafs for my 2010, as per the TSB issue.... they told me no problem yada yada yada.

I dropped my truck off this morning and the service manager told me that they arent gonna do it because my 2010 doesnt qualify for it. Only years were 05-08. I know this is BS, but he told me if I can supply him with the TSB for the 2010 model, or the whole "duplicate the problem" story they would do them.

I've been looking for the TSB but can't seem to find it. Does it include 2010's?
  Reply With Quote
Old 01-12-2011, 10:06 AM   #2
Pasti-Dip Free Since 1983
Pugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shed
 
Pugga's Avatar
Name: Mike
Joined: Jun 2010, #39131
Location: Massachusetts
Gender: Male
Posts: 27,858
Pugga's Tacoma Gallery
http://www.tacomaworld.com/forum/2nd...09-2010-a.html

According to this post the TSB was revised to include the 2010s. Good luck!
  Reply With Quote
Old 01-12-2011, 10:08 AM   #3
Senior Member
Hunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shedHunter500ky is one of the sharper tools in the shed
Firefighter: Probie
Joined: Dec 2010, #47031
Location: E-Town Ky
Age: 25
Gender: Male
Posts: 2,522
Hunter500ky's Tacoma Gallery
If you actually need it...

Get sand bags and put in the back I saw someone mention this in another thread.

They can count the sand bags and see how much weight it is.


Although this is exactly why when I call the dealer I record our conversation.
  Reply With Quote
Old 01-12-2011, 10:13 AM   #4
Large "member"
NC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shedNC15TRD is one of the sharper tools in the shed
 
NC15TRD's Avatar
Name: Nick
Joined: Sep 2010, #43212
Location: PA
Age: 24
Gender: Male
Posts: 4,711
NC15TRD's Tacoma Gallery
I had my 2010 done 2 months ago and I never had to show them the tsb i printed out
  Reply With Quote
Old 01-12-2011, 10:24 AM   #5
Banned
raswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shedraswank is one of the sharper tools in the shed
Name: Rick
Joined: Aug 2010, #41087
Location: Auburn,Ma
Age: 46
Gender: Male
Posts: 1,130
raswank's Tacoma Gallery
Had my 2010 done with 1,000 miles on it. Just asked the dealer to do it, and they did?
  Reply With Quote
Old 01-12-2011, 10:27 AM   #6
Hi-Tech Rednek
::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed
 
::childstoy::'s Avatar
Name: Mike
Joined: Sep 2009, #23556
Location: Southeast, PA
Gender: Dude
Posts: 730
::childstoy::'s Tacoma Gallery
Quote:
Originally Posted by Pugga View Post
http://www.tacomaworld.com/forum/2nd...09-2010-a.html

According to this post the TSB was revised to include the 2010s. Good luck!
Thanks man! This is exactly what I was looking for.


Just faxed it over to him... I guess we will see.

Edit: BTW.. Dealer is Connicelli Toyota in Springfield, PA
  Reply With Quote
Old 01-12-2011, 11:37 AM   #7
Hi-Tech Rednek
::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed
 
::childstoy::'s Avatar
Name: Mike
Joined: Sep 2009, #23556
Location: Southeast, PA
Gender: Dude
Posts: 730
::childstoy::'s Tacoma Gallery
Quote:
Originally Posted by Oswego View Post
Makes mental note never to send anyone there ever
To be completely honest... They're actually pretty good there. They have never given me any issues in the past with things I bitched about (i.e. ripping my seat apart to fix some little popping sound and stuff like that). I bought the truck there and they were more then willing to play ball with me on the deal. And I took my 08 there for every service it ever needed with no problems.

The service manager isn't being a total douche about it, just maybe a half douche.

Haven't heard back yet about the faxed TSB sheet though, so I guess that will truely determine his level of doucheness.
  Reply With Quote
Old 01-12-2011, 11:39 AM   #8
Lets Do It!
wiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shedwiscdave is one of the sharper tools in the shed
 
wiscdave's Avatar
Joined: Mar 2008, #5392
Location: Northern Wisconsin
Gender: Dude
Posts: 2,552
wiscdave's Tacoma Gallery
IMHO...Toyota is starting to slack again after this pedal recall thing died down.
  Reply With Quote
Old 01-12-2011, 01:06 PM   #9
Hi-Tech Rednek
::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed
 
::childstoy::'s Avatar
Name: Mike
Joined: Sep 2009, #23556
Location: Southeast, PA
Gender: Dude
Posts: 730
::childstoy::'s Tacoma Gallery
Quote:
Originally Posted by Oswego View Post
If he did his job correctly he would of checked your vin and made sure it met the TSB requirements before they ordered the parts or wasted your time today.

Instead he chose to fly by the seat of his pants and then it became your issue to provide paperwork that is distributed to them as soon as it comes out. Every dealer is supposed to have a book that the TSB issues are placed in. They never updated their book when the updated TSB came out which also falls under the service managers duties.

In now way should we have TSB info before the dealers or have to provide it to them to prove the work is warranted.

In my eyes they are slackers. When they perform the TSB make sure they align the truck. Sounds like these guys have their heads up you know where.

Valid point...
  Reply With Quote
Old 01-12-2011, 02:32 PM   #10
Hi-Tech Rednek
::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed
 
::childstoy::'s Avatar
Name: Mike
Joined: Sep 2009, #23556
Location: Southeast, PA
Gender: Dude
Posts: 730
::childstoy::'s Tacoma Gallery
OK... So, after recieving the TSB they will do the work. The service manager says he doesnt feel that it needs it from driving it but he will put it through under my request. I have to bring it back though, due to all the dicking around they don't have time for it today.

FYI: Also stated that for any reason I am not pleased with the more rigid ride, it would cost me $1900 out of pocket to put it back the way it was.
  Reply With Quote
Old 01-12-2011, 06:47 PM   #11
Junior Member
Busta2402 is on a distinguished road
Joined: Jan 2011, #49151
Gender: Male
Posts: 9
Busta2402's Tacoma Gallery
what is the tsb issue? Nvrmind
  Reply With Quote
Old 01-12-2011, 06:55 PM   #12
Alaskan Assassin
907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed907taco is one of the sharper tools in the shed
 
907taco's Avatar
Name: Bobby
Joined: Mar 2010, #34091
Location: Alaska
Age: 45
Gender: Male
Posts: 1,364
907taco's Tacoma Gallery
yea for $1900 to put it back to stock, i would stay away from those fckers. i chose not to fight my dealership for the tsb, i was getting lifted anyways, did the ultimate lift with ome 2.75 in. leaf packs, even with shipping to alaska was under 1900 dollars. best of luck with that.
  Reply With Quote
Old 01-12-2011, 06:59 PM   #13
Psalm 109:8
BryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shedBryWi is one of the sharper tools in the shed
 
BryWi's Avatar
Joined: Dec 2010, #47177
Location: Earth
Gender: Guy
Posts: 1,777
BryWi's Tacoma Gallery
Here's the TSB for 2010 and 2011 and some other suspension fixes for other years courtesy of builthatch.

I am just the messenger

T-SB-0359-10.pdf

As I mentioned in another thread regarding this issue, threaten to go "corporate" if they don't comply with your request. The last thing any dealer wants is grief from Toyota Motor Company about a customer service issue. PR is a top priority when it comes to the Toyota brand. Especially with all the issues in the last eighteen months.

They'll do it, one way or the other.
  Reply With Quote
Old 01-13-2011, 09:29 AM   #14
Hi-Tech Rednek
::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed::childstoy:: is one of the sharper tools in the shed
 
::childstoy::'s Avatar
Name: Mike
Joined: Sep 2009, #23556
Location: Southeast, PA
Gender: Dude
Posts: 730
::childstoy::'s Tacoma Gallery
Quote:
Originally Posted by Oswego View Post
Good luck and let us know how you make out. If they ever call my company for glass or door repair Ill rape the shit out of them
just for you buddy
Thanks man... We can always count on your style of brutal honesty to put shit in perspective.. lol
  Reply With Quote
Old 01-13-2011, 01:06 PM   #15
Ban Pending
HBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shedHBMurphy is one of the sharper tools in the shed
 
HBMurphy's Avatar
Name: Paul
Joined: Jun 2009, #18993
Location: So California Coast
Gender: Male
Posts: 5,741
HBMurphy's Tacoma Gallery
I'm so glad I forgot that I have a warranty. My patience isn't nearly as long as some.
  Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
BS TSB spring story hawkeye12 2nd Gen. Tacomas 24 08-16-2010 05:02 PM
Rear Leaf Spring TSB - Dealer screw up :( Corbitt00 2nd Gen. Tacomas 29 06-25-2010 01:23 PM
Back from Dealer on leaf spring TSB redezman 2nd Gen. Tacomas 5 06-12-2010 06:43 PM
Dropped the truck off for the rear spring tsb this morning Chris(NJ) 2nd Gen. Tacomas 5 02-16-2010 11:03 AM
Rear spring TSB: How to get the dealer to do it? RelentlessTaco Suspension 33 12-06-2008 04:43 PM


Copyright © 2014 Tacoma Forum. Tacoma World is not owned by, or affiliated with Toyota Motor Corporation.