Originally Posted by jberry813
So what about the time I called for a week strait, leaving a voicemail every time, and 3 emails without a call back? And no...there was no races going on.
You guys did actually email me back 3 weeks later saying you were "exceptionally busy." I guess random joe off the street wanting consumable parts just isn't as important as your trophy trucks.
Maybe we did call you back and just could not get a hold of you. Don't know the exact circumstances around your case, but you'd be surprised how many voicemails we get to call people back and they dont leave a #, or their voice mailbox is full, or not even setup ... not saying this happened with you just painting a picture. We did have a time where emails weren't getting answered quickly, because of mail server issues, hence why we have a new server getting installed and setup. Some people that handled some of those aspects don't work here anymore, that was part of the problem as well.
My point is if we didnt care ... you would have never gotten a follow up even weeks later and I wouldn't be on here right now on my own personal time.
We get hundreds of calls everyday and if everyone calls at once, then most aren't gonna get through at the same time, but we will get back to you if you give us the opportunity.
Most emails are answered in 1-2 days since we get 50+ a day and voicemails are called back the same day or next.
Take what I have to say for what its worth ... if you don't think we get back to people and we don't spend more time than most with our customers, test that theory and contact us.
No one company is perfect, not Camburg, Total Chaos, King, FOX, etc. I know because I hear these same issues about every one of these companies at one point or another. We're all doing the best with what we can at that point in time. I've said what I need to say and hopefully proven a point even though I'm sure some of the internet bullys will want to keep kicking an imaginary dead horse because they like brand x over brand z and feel they have to discredit others to build up another.
- Scott @ Camburg