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Old 08-27-2012, 07:11 PM   #41
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I have nothing but good things to say about Camburg. Jerry and Scott are stand up guys and have always been helpful.

I remember when I blew out out my rear shock mount on my FX4, they fabricated plates and had it welded up in no time.

You have to understand that shops that fabricate and race can sometimes get very busy.
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Old 08-27-2012, 07:45 PM   #42
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all i can say is that every time i have dealt with you guys both email, phone at at the expos you guys always answered every question i had. keep up the good work.
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Old 08-27-2012, 09:09 PM   #43
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Quote:
Originally Posted by Gelo760 View Post
It's ok .Thanks anyways . I don't want to be sticker bombed here at home .Me and some friends just thought it was odd to hear they were only for sale . Didn't know of any rules
true story, convention centers HATE sticker giveaways. a lot of music venues dont allow sticker sales for the same reason.
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Old 08-27-2012, 09:50 PM   #44
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Quote:
Originally Posted by motoxscott View Post
Maybe we did call you back and just could not get a hold of you. Don't know the exact circumstances around your case, but you'd be surprised how many voicemails we get to call people back and they dont leave a #, or their voice mailbox is full, or not even setup ... not saying this happened with you just painting a picture. We did have a time where emails weren't getting answered quickly, because of mail server issues, hence why we have a new server getting installed and setup. Some people that handled some of those aspects don't work here anymore, that was part of the problem as well.

My point is if we didnt care ... you would have never gotten a follow up even weeks later and I wouldn't be on here right now on my own personal time.

We get hundreds of calls everyday and if everyone calls at once, then most aren't gonna get through at the same time, but we will get back to you if you give us the opportunity.

Most emails are answered in 1-2 days since we get 50+ a day and voicemails are called back the same day or next.

Take what I have to say for what its worth ... if you don't think we get back to people and we don't spend more time than most with our customers, test that theory and contact us.

No one company is perfect, not Camburg, Total Chaos, King, FOX, etc. I know because I hear these same issues about every one of these companies at one point or another. We're all doing the best with what we can at that point in time. I've said what I need to say and hopefully proven a point even though I'm sure some of the internet bullys will want to keep kicking an imaginary dead horse because they like brand x over brand z and feel they have to discredit others to build up another.

- Scott @ Camburg
While I appreciate your candor, and I'm sure you guys get all kinds of people that call, I don't fit into any of the categories you mentioned. Furthermore I never said Camburg didn't care, I quoted on "some of the best customer service out there." I'm sorry but a return email 3 weeks later and actually no call back after 5 voicemails doesn't fit into any "best" category except lack of communication. Not sure if you guys had email and voicemail issues a year and a half ago, but that's when I tried contacting you.

What's important to me is I buy both a quality product and any problems/questions get rectified in a reasonable amount of time, not 3 weeks later. Quite frankly I was dead set on getting a Burg kit for my truck. The price was slightly more appealing and nobody denies that Cambug and TC are the big hitters for off the shelf products. However, not being able to talk to anyone for something as simple as parts was the nail in the coffin. I gave my business to the company who picked up the phone, answered all of my questions, and did so happily and willingly.

And believe me, I'm well aware every company has it's problems. The first day out on my Kings the resi sheered off because they built them with the wrong fitting. The difference is I had a packing slip sitting in my email before I even made it home.

I'm no going to sit here and say your products suck, because that's not the case. I've always been a proponent for Camburg's products...just not your customer service. So you can call it "discrediting" or whatever you want, I'm merely informing everyone else of MY personal experience with you.
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Old 08-27-2012, 10:03 PM   #45
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^boss
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Old 08-27-2012, 10:07 PM   #46
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Quote:
Originally Posted by Gelo760 View Post
It's camburg not footlocker .Also if you think $3k on a LT kit is going to possibly break your life , you should pass on going LT .$3k is nothing .
Its about being professional nothing to do with footlocker. If I was to walk into any business and drop 3K and the employee had no shoes on and could not answer questions I would be leery. Also 3K is not "nothing". If it is I will give you my paypal email and you can pass it on over to me.

Edit: I would pay more to know that I will get taker care of.
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Old 08-27-2012, 10:14 PM   #47
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Icon FTW.......stopped by after buying some used coilovers from another TW member and Brad from Icon re-charged them with nitrogen, gave me a quick tour and let me pick out stickers from their back room!

OP, keep looking here for used mid travel stuff and DSM can rebuild for you if need be. Everything I have is from here and saved me a TON of money!
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Old 08-27-2012, 10:15 PM   #48
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x2 buying used has allowed me to put saved money in to other mods....instead of saving the money lol
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Old 08-27-2012, 10:26 PM   #49
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Quote:
Originally Posted by Sublime View Post
Icon FTW.......stopped by after buying some used coilovers from another TW member and Brad from Icon re-charged them with nitrogen, gave me a quick tour and let me pick out stickers from their back room!

OP, keep looking here for used mid travel stuff and DSM can rebuild for you if need be. Everything I have is from here and saved me a TON of money!
the dudes at Icon are way cool. i got a shop tour one time too when i picked up my bypasses from a dude that worked next door to them
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Old 08-27-2012, 10:35 PM   #50
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Man I feel bad for Scott when this garbage comes out. Did you give Camburg a chance to make it right before blasting them on the Internet? It seems like every month there is a thread about someone's bad experience with a business. This is the exact reason why business' come and go. The internet, and people crying over fucking stickers.

If you expect exceptional customer service everywhere you go, you're in for a rude awakening, no one business is perfect. I am not saying that's an excuse to blow off your customers, but like Scott said, each person requires different attention and sometimes the resources are tapped. Case and point, this thread.

It sucks that Scott has to monitor numerous off-road forums, and repeat himself over and over and over again because 1 person didnt get the laser cut drawings, geometry calculations on a silver plater while being massaged by a pornstar.

Yes I have a biases opinion, but Scott wasn't kidding about e 100's of emails and phone calls. Id say 2/3 of the calls were advice and technical questions about bad info they got off a forum! Think about this, if you spend 10 minutes on the phone with each caller, you can really only handled about 36-40 calls per employee.

Use some common sense please, be patient, it's a business. They arent intentionally trying to create a bad experience, that won't make anyone any money. Think about it. It was completely obvious that the guy helping you couldn't answer your questions, so like another person said ask for someone else. Put in a little effort and get the answers you want, instead of being lazy and whining on the Internet.

These forums make me pray for natural selection sometimes.
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Old 08-27-2012, 10:39 PM   #51
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Quote:
Originally Posted by 1stacoma View Post
Its about being professional nothing to do with footlocker ..... and the employee had no shoes on and could not answer questions I would be leery.
Being professional is getting the right answers and information to the customer even if you have to go in the back and ask someone more knowledgeable. I would much rather see that happen then someone shoot from the hip and give out bad and incorrect info. I have more respect for someone who's honest enough to say they don't know and will find out then someone who guesses ... their is enough of that on the internet.

Personally I could care less if someone had DC shoes on or flip flops helping me, I don't judge a book by its cover. I have no clue why this is such a prominent point with some of you ... we work in huntington BEACH.

Like I said ... call us, visit, email, fax, etc. Just remember we're closed on the weekends and we like to take a lunch like everyone else.

.... and round and round we go

- Scott @ Camburg
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Old 08-27-2012, 10:40 PM   #52
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Scott wasn't monitoring this forum, I called them this morning and told them about this thread because it's not fair to slag someone's business and not give them a chance to respond. I'm not taking anyone's side on this, i just wanted to see both sides of the story presented in this thread.
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Old 08-27-2012, 10:48 PM   #53
U MAD? OH U MAD
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hahahahahahaahhahahahahahahaha. This is great


My experience was OK.. I got all my stuff in good time. But the customer service was a little under-par. When I did have them on the phone, they were very knowledgeable and helpful.
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Old 08-27-2012, 10:50 PM   #54
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all i know is they make a stout LT kit, hasn't failed me yet!
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Old 08-27-2012, 10:52 PM   #55
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Hey mods, will someone lock this? Enough is enough
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Old 08-27-2012, 10:56 PM   #56
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Quote:
Originally Posted by motoxscott View Post
Being professional is getting the right answers and information to the customer even if you have to go in the back and ask someone more knowledgeable. I would much rather see that happen then someone shoot from the hip and give out bad and incorrect info. I have more respect for someone who's honest enough to say they don't know and will find out then someone who guesses ... their is enough of that on the internet.

Personally I could care less if someone had DC shoes on or flip flops helping me, I don't judge a book by its cover. I have no clue why this is such a prominent point with some of you ... we work in huntington BEACH.

Like I said ... call us, visit, email, fax, etc. Just remember we're closed on the weekends and we like to take a lunch like everyone else.

.... and round and round we go

- Scott @ Camburg
I just posted based on the OP and additional post. But if you are selling an expensive product I would think that the person should not have to go ask questions. Yes there are times where it will happen but the OP's perspective is not positive. Because of that its causing this bad press. Un-subbed
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Old 08-27-2012, 10:59 PM   #57
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Quote:
hahahahahahaahhahahahahahahaha. This is great
Tell me about it .... you would have thought someone got screwed out of $15k, or murdered but we're only talking about a few things here ...

1) A customer came in and talked to a 22 year old young college student wearing flip flops that isn't a Toyota expert and had to ask someone more knowledgeable in the back potentially when the more experienced salesman were out of town at a race, running errands or at lunch or just busy and couldn't be pulled away.

2) Another customer was referred to another good local fab shop to have some minor fab work done and the phone number changed so it wasn't the correct number but they gave it out any way in an effort to waste their time and send him on a wild goose chase.

3) Someone at Offroad Expo didnt get a free sticker, but we dangled it in front of them like a carrot, but they could buy it for $50 cash only.

That's what I got out of this .... haha Obviously what I just said was over exaggerated and I've said what needed to be said prior. I just wanted to added to the circus act this is becoming

I will repeat myself once again, call, visit or email us ... you wont be disappointed if you at least give us the opportunity. It's a 2 way street .. .we cant help those that dont want help.

- Scott
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Old 08-27-2012, 11:01 PM   #58
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and
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Old 08-27-2012, 11:01 PM   #59
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Quote:
Originally Posted by motoxscott View Post
Tell me about it .... you would have thought someone got screwed out of $15k, or murdered but we're only talking about a few things here ...

1) A customer came in and talked to a 22 year old young college student wearing flip flops that isn't a Toyota expert and had to ask someone more knowledgeable in the back potentially when the more experienced salesman were out of town at a race, running errands or at lunch or just busy and couldn't be pulled away.

2) Another customer was referred to another good local fab shop to have some minor fab work done and the phone number changed so it wasn't the correct number but they gave it out any way in an effort to waste their time and send him on a wild goose chase.

3) Someone at Offroad Expo didnt get a free sticker, but we dangled it in front of them like a carrot, but they could buy it for $50 cash only.

That's what I got out of this .... haha Obliviously what I just said was over exaggerated and I've said what needed to be said prior. I just wanted to added to the circus act this is becoming

I will repeat myself once again, call, visit or email us ... you wont be disappointed if you at least give us the opportunity. It's a 2 way street .. .we cant help those that dont want help.

- Scott
So guessing since you dodged my complaints, they were legitimate?

But to your other points, I agree.

Fuck the flip flops
Fuck the bro-tards
Fuck the stickers
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Old 08-27-2012, 11:03 PM   #60
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Sorry I have to chime in, I have been around for a long time and have never had anything but great experiences with Camburg hell I've even had them meet me half way to San Diego when I needed parts in a hurry. I am sorry some of you guys had bad experiences. But no one can argue that they make a top notch product and are a staple in the industry and have been for longer than almost anyone else.

By the way this is Landon since I don't use that username here
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