Originally Posted by motoxscott
Maybe we did call you back and just could not get a hold of you. Don't know the exact circumstances around your case, but you'd be surprised how many voicemails we get to call people back and they dont leave a #, or their voice mailbox is full, or not even setup ... not saying this happened with you just painting a picture. We did have a time where emails weren't getting answered quickly, because of mail server issues, hence why we have a new server getting installed and setup. Some people that handled some of those aspects don't work here anymore, that was part of the problem as well.
My point is if we didnt care ... you would have never gotten a follow up even weeks later and I wouldn't be on here right now on my own personal time.
We get hundreds of calls everyday and if everyone calls at once, then most aren't gonna get through at the same time, but we will get back to you if you give us the opportunity.
Most emails are answered in 1-2 days since we get 50+ a day and voicemails are called back the same day or next.
Take what I have to say for what its worth ... if you don't think we get back to people and we don't spend more time than most with our customers, test that theory and contact us.
No one company is perfect, not Camburg, Total Chaos, King, FOX, etc. I know because I hear these same issues about every one of these companies at one point or another. We're all doing the best with what we can at that point in time. I've said what I need to say and hopefully proven a point even though I'm sure some of the internet bullys will want to keep kicking an imaginary dead horse because they like brand x over brand z and feel they have to discredit others to build up another.
- Scott @ Camburg
While I appreciate your candor, and I'm sure you guys get all kinds of people that call, I don't fit into any of the categories you mentioned. Furthermore I never said Camburg didn't care, I quoted on "some of the best customer service out there." I'm sorry but a return email 3 weeks later and actually no call back after 5 voicemails doesn't fit into any "best" category except lack of communication. Not sure if you guys had email and voicemail issues a year and a half ago, but that's when I tried contacting you.
What's important to me is I buy both a quality product and any problems/questions get rectified in a reasonable amount of time, not 3 weeks later. Quite frankly I was dead set on getting a Burg kit for my truck. The price was slightly more appealing and nobody denies that Cambug and TC are the big hitters for off the shelf products. However, not being able to talk to anyone for something as simple as parts was the nail in the coffin. I gave my business to the company who picked up the phone, answered all of my questions, and did so happily and willingly.
And believe me, I'm well aware every company has it's problems. The first day out on my Kings the resi sheered off because they built them with the wrong fitting. The difference is I had a packing slip sitting in my email before I even made it home.
I'm no going to sit here and say your products suck, because that's not the case. I've always been a proponent for Camburg's products...just not your customer service. So you can call it "discrediting" or whatever you want, I'm merely informing everyone else of MY personal experience with you.