Originally Posted by 08pretaco
Well I personally have had great customer service from them over email and phone. Every time I called within the past few years they answer on the 3rd ring.
Yes I know the kid your talking about
He was not barefoot when I got there but yes he is a little uneducated about their products
. I feel that if you have someone like that around the shop...show them and teach them a few basic things.
Oh and in reference to items in stock, most of the time their LT kits are built after you order them. The shocks get ordered around that time as well.
Originally Posted by tacosaucer
.... and was greeted by a barefoot kid that didnt have any answers. Anytime i asked a question he disappeared into the back for the answer, then came back out. they didnt have anything in stock for me to look at. after asking a few questions i kinda just gave up and left.
im by no means rich. i cant really afford their kit. im scrapping for it. im not sure if this is what i want anymore. im a huge fan of customer service. with their reputation and high price i kind of expected more from camburg.
if this is anyone elses experience please let me know. if it was just a random mishap and those guys are awesome id also like to know. im just not a fan of handing my money over to a business that doesnt give two sh*ts about their customer. in this economy $3000 is A LOT for someone like me to drop.
if someone can recommend an alternative to the camburg 2.5 trail kit im all ears.
did you guys maybe think the kid is new and still learning? him running into the back to ask a question that he doesnt know the answer to is called learning. how else is the kid going to learn?
and all pro
has a 2 inch kit, but i say fuck that, camburg all the way IMO.
EDIT: and i buy parts that i know are tested and proven, like camburg. no problems with their kits. their customer service may not be up to par but their parts sure are.
or you can call all pro with a little better cust service, and not receive a product near like camburgs.
and i thought camburg doesnt have a 2 inch kit? only a 3.5? i thought tc is who has the 2 inch kit?