Mike "Wuzzy121". Rest in peace, brother

Go Back   Tacoma World Forums > Tacoma Garage > Suspension

Notices

Rear Spring leaf TSB

Reply
 
Thread Tools Search this Thread
Old 02-18-2009, 01:50 PM   #1
Bolo [OP] Bolo is offline
Member
Bolo is on a distinguished road
Joined: Feb 2009, #13473
Location: San Diego
Gender: Male
Posts: 53
Bolo's Tacoma Gallery
Rear Spring leaf TSB

So I was using my truck to transport a lot of wood the other day and my rear suspension was utterly bad. I'm thinking about calling the dealership about the T-SB-0305-08. When I do bring it in, do i need some proof of the bad ride while driving with a load? I have a 2007 and I'm still under warranty so I want to get this done now. Do i need evidence or will they just take my word for it?
  Reply With Quote
Old 02-18-2009, 01:58 PM   #2
abides.
Brunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shedBrunes is one of the sharper tools in the shed
 
Brunes's Avatar
Coast Guard: LT- CG MH-65C/D Driver- CGAS NOLA
Name: Mark
Joined: May 2008, #7011
Location: Big Easy, USA
Age: 30
Gender: Dude
Posts: 17,718
Brunes's Tacoma Gallery
Send a message via AIM to Brunes
Every other thread someone will tell you something different. Some folks walked in a said the magic words and got the work done with out question- Some folks had to fight with their dealerships about it.

Take it in to your dealership of choice and talk to them. Be polite and reasonable-Don't play games or be a dick and work with what they tell you. They might ask for some proof...if they do...give it to them or call corporate or whatever from there.
  Reply With Quote
Old 02-18-2009, 02:00 PM   #3
I'll try being nicer if you try being smarter.
mws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shedmws4ua is one of the sharper tools in the shed
 
mws4ua's Avatar
Name: Matt
Joined: May 2008, #6624
Location: the Ham
Gender: Male
Posts: 6,334
mws4ua's Tacoma Gallery
There are a few threads on here where people tell their experiences about the proof they needed to show.

I didn't have to prove anything. I took a copy of the TSB in and said, "I want this TSB performed."
  Reply With Quote
Old 02-18-2009, 07:40 PM   #4
Bolo [OP] Bolo is offline
Member
Bolo is on a distinguished road
Joined: Feb 2009, #13473
Location: San Diego
Gender: Male
Posts: 53
Bolo's Tacoma Gallery
hmm...ok. I found the other links regarding this issue. I just received my 5100s (front only) and I'm wondering if I need to have the tsb done prior to installing them. Would it matter?
  Reply With Quote
Old 02-18-2009, 07:45 PM   #5
Senior Member
Sandfire will become famous soon enough
 
Sandfire's Avatar
Joined: Feb 2009, #13264
Location: southwest midwest
Age: 33
Gender: Male
Posts: 256
Sandfire's Tacoma Gallery
It all depends on your dealership and the way you present it. I am taking my truck in at 0930 in the morning for the rear TSB. Mine is an 06 with close to 60K on it. I do have the platinum extended warranty. So far I've heard of no one thats been able to get it done after the 3yr/36k warranty is out though!
  Reply With Quote
Old 02-19-2009, 04:53 AM   #6
Senior Member
hillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shedhillbillynwv is one of the sharper tools in the shed
 
hillbillynwv's Avatar
Joined: Jun 2008, #7555
Location: Fairmont, WV
Gender: Male
Posts: 1,067
hillbillynwv's Tacoma Gallery
I called my dealership and told them about my "harsh" ride while loaded. They ordered the parts and didn't make me prove anything.
  Reply With Quote
Old 02-19-2009, 05:10 AM   #7
tossed salad anyone?
jasonh is just really nicejasonh is just really nicejasonh is just really nicejasonh is just really nicejasonh is just really nice
 
jasonh's Avatar
Joined: Nov 2007, #3602
Location: Dallas, TX.
Age: 36
Gender: Male
Posts: 481
jasonh's Tacoma Gallery
Quote:
Originally Posted by hillbillynwv View Post
I called my dealership and told them about my "harsh" ride while loaded. They ordered the parts and didn't make me prove anything.

same for me, but i have heard some people having trouble at the same dealer ship i went to. i would just be as polite as possible.
  Reply With Quote
Old 02-19-2009, 05:46 AM   #8
Senior Member
Simon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shedSimon2150 is one of the sharper tools in the shed
 
Simon2150's Avatar
Joined: Dec 2008, #11809
Location: Austin, TX
Gender: Male
Posts: 1,036
Simon2150's Tacoma Gallery
I called Toyota @ 1.800.331.4331 and told them of my complaint and TSB for rear spring and got a case #. I called my dealership told them what was happening, gave the case number and they ordered the parts and did it. I didn't have to prove anything.
  Reply With Quote
Old 02-21-2009, 04:17 PM   #9
Senior Member
whitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shed
 
whitebread's Avatar
Name: Chris
Joined: Jan 2009, #12489
Location: Raleigh, NC
Age: 32
Gender: Male
Posts: 830
whitebread's Tacoma Gallery
FWIW, I called the 800 number, got a case number, they sent the info to the dealer and got me an appointment. The dealer told me to come back with the truck loaded so they could validate the problem. They said Toyota requires proof...you can't just go in and say "I want this TSB performed." They went on to tell me that this is the same at all dealerships.
  Reply With Quote
Old 02-21-2009, 04:21 PM   #10
clowns to the left-jokers to the right
hoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shed
Name: Ben
Joined: Sep 2008, #9084
Location: SouthCentral Indiana
Age: 44
Gender: Dude
Posts: 4,945
hoosiertaco's Tacoma Gallery
Yeah.....the first place to get to use my reference thread without typing it all out again........
Read this....then come back and let us know what you think..........

http://www.tacomaworld.com/forum/2nd...-leaf-tsb.html
  Reply With Quote
Old 02-21-2009, 04:22 PM   #11
clowns to the left-jokers to the right
hoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shed
Name: Ben
Joined: Sep 2008, #9084
Location: SouthCentral Indiana
Age: 44
Gender: Dude
Posts: 4,945
hoosiertaco's Tacoma Gallery
Quote:
Originally Posted by whitebread View Post
FWIW, I called the 800 number, got a case number, they sent the info to the dealer and got me an appointment. The dealer told me to come back with the truck loaded so they could validate the problem. They said Toyota requires proof...you can't just go in and say "I want this TSB performed." They went on to tell me that this is the same at all dealerships.
The dealer LIED!!!!!!!!!
  Reply With Quote
Old 02-21-2009, 04:29 PM   #12
Senior Member
whitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shedwhitebread is one of the sharper tools in the shed
 
whitebread's Avatar
Name: Chris
Joined: Jan 2009, #12489
Location: Raleigh, NC
Age: 32
Gender: Male
Posts: 830
whitebread's Tacoma Gallery
Quote:
Originally Posted by hoosiertaco View Post
The dealer LIED!!!!!!!!!
I highly suspected that...but what can I do? On the thread that lists dealerships that have done the TSB, the other dealer in my area has some posts about telling people flat out 'no.'
  Reply With Quote
Old 02-21-2009, 04:39 PM   #13
clowns to the left-jokers to the right
hoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shedhoosiertaco is one of the sharper tools in the shed
Name: Ben
Joined: Sep 2008, #9084
Location: SouthCentral Indiana
Age: 44
Gender: Dude
Posts: 4,945
hoosiertaco's Tacoma Gallery
Quote:
Originally Posted by whitebread View Post
I highly suspected that...but what can I do? On the thread that lists dealerships that have done the TSB, the other dealer in my area has some posts about telling people flat out 'no.'
You kindly and stearnly sit in the service managers office and look him straight in the eyes and say that you have a 'Harsh Ride' and this is a 'customer complaint generated TSB' and it needs to be done. He has no grounds to refuse this service to you. It may be a battle, but you can win.
If he still refuses, you kindly ask to speak to his boss, which may be the owner.

If he says no then you tell him if you walk out with his final word as no, then you will contact Toyota customer service and corporate for further actions while your truck sits out front just off his property, with a sign saying this dealership refuses to do Toyota approved warranty work.

Their are some other options as others will chime in behind me.
  Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Rear leaf spring TSB The Munster Suspension 2 11-21-2010 10:25 AM
Rear Leaf Spring TSB 2010TACO 2nd Gen. Tacomas 27 02-05-2010 07:57 PM
rear leaf spring tsb glennleno1966 2nd Gen. Tacomas 11 10-08-2009 05:27 PM
Rear Spring Leaf TSB Help. mvega1969 2nd Gen. Tacomas 8 02-06-2008 06:26 AM


Copyright © 2014 Tacoma Forum. Tacoma World is not owned by, or affiliated with Toyota Motor Corporation.