Originally Posted by DGXR
I would not be furious or livid but I would be reasonably upset. After all, it is just a vehicle but it is my vehicle. An unscheduled engine swap is seriously inconvenient. I can understand a backyard mechanic royally screwing the pooch -- you get what you pay for -- but a certified professional technician should have safeguards and reminders and a number of other measures to prevent such epic failures. Above all, I am more shocked that anyone would actually screw the oil cap back on the cover before adding oil. Do one thing at a time for Pete's sake, or if you must do several things at once, check and recheck to be sure nothing is shorted or forgotten. Everyone's in such a goddam hurry these days, I wish we could all realize it's killing us and just take a breath, relax. This is at least the 3rd dealership-service horror story of its kind, probably lots more out there that I've not seen. Good thing I do my own oil changes. I have found it helps to put the new oil in the work area, so it's kind of in the way and will be very difficult to forget the most important thing.
It was always a problem, now its even more, since all dealerships are trying to lower the cost. So They hire High school kids to do the work. Then again people dont want to pay for "real" mechanic anyway so no wonder dealership are cutting down.
Thats why I do all my work. I can not afford real mechanic and sure as hell I won't let some kido who is probably a virgin touch my engine.
Now since this is free repair you can imagine that swap is going to be done in record time so I would not want that either. I would tow truck to other dealer not associated to the current one, tell them to do it right and send invoice to the dealer at fault.