If its a week old, take it back to the dealer and have them buff the hood.
Brand new vehicles should be delivered spotless and perfect, NO EXCEPTIONS!
Make sure you stay on them to take care of it to your satisfaction.
Which leads me to my story, get some milk and cookies kids, its a doozy!
I bought my new Truck Impulse Red 2 Sept 22. At delivery, (same day) the selling dealer and I walekd around the truck and found various inperfections to be taken care of on Tuesday when their body prep guy would be there.
Fast forward to Monday night.
I drop off the truck, the service manager and I go around with a grease pen marking all the places I want buffed, includeing the drivers door handle area
where it looks like someone had key or rings on there hand and opened the door, sctrched pretty bad. O made sure the passenger side handle area was clean for the same reason.
They gave me a Scion TC as a loner. Uh, dude, I'm 6 foot 3, 325 pounds of bodybuilder, do you honestly think Im gunna shoe horn ass in there? He went back and got me a Tundra! NICE!
Fast forward to Tuesday night. I arrive after fight traffic and construction to pick up my truck. Guy drives it up and walks away. Of coarse I'm gunna walk around it and inspect the work. And to my surprise, the greas pen and goop and scuffs are still there, PLUS they installed MORE on the passengers door handel area! Needless to sa I was pissed OFF!
I got the service manager and reamed him a new one. He pulled the truck back around to the details guys who couldnt figure out why i rejected it.
After 30 minutes of rubbing with a rag, they could not get the scratches out.
Gee I wonder why? Wheres the rubbing compound genius?
I reluctantly took the truck back stateing I would fix it myself. I wrote the
customer service department and that triggered a HUGE storm of emails and calls to me appoligizeing for the problems plus an investigation and interview of the new car prep department and service manager. I refused to bring it back for fear of more scratches. And I questioned their ability to properly service it in the future without more paint damage.
They told me to keep track of how long it takes me and what I did to fix thhem adn they would compensate me in some way for my troubles.
This past weekend I used Meguiers
Fine Cut polishing compund with a foam applicator, then my fingers to rub out the scratches. Then used Meguiers Swirl Remover, follwed by Show Car Polish, finished with Wax. Drivers door is 95% scratch free while the pass door is 90% scratch free. Scratches were deeper on the pass door. And I polished and waxed the entire truck, took me 4 hours with a 10" orbital buffer and foam pads and 20 clean cotten towels.
I didnt want to get TOO agressive with the paint just yet since it was just built in July. Car paint thypically takes 3-4 full months to fully cure and reach full hardness. Truck looks UBER good now! Like it should have at delivery.
I called the dealer back and reported my sucess in removing their scratches, and they wanted to make it up to me. So I now have the spare tire wheel lock and full rubber floor mats waiting for me at the dealer to pick up this weekend. Score 1 for BIG Mike!