had an XPS17.. one day last December the hard drive started making a clicking noise, turned it off and it wouldn't restart. Called Dell
and "James" went on about how they would send me a restore CD, blah blah. I finally got it through to him that the HD was clicking and probably needed to be replaced... after about 10 minutes of him confirming my stuff, he informed me that my warranty expired the next day (lucky me?) so i declined his offer for a new warranty... well another 10 minutes later to get the address of where i was correct, we end our conversation.
I get an email shortly after with the wrong address on it (5 states away kind of wrong), even after I told him I was no longer at that address. So I call back and the next "James" claims to have the problem fixed and I get that amazing email that is still the old address, now my old high school is listed as the name of recipient (i ordered one through that almost 7 years ago)
I called back to tell them they messed up again and that the school needed to be removed (i had already tried to do this myself, apparently didn't work)
He sends me a confirmation email with the right address... YAY - 3 days later... so on the 4th day after the shenanigans began, I get a call on the old celly phone from an area code in LA (where i told them i would not be!) and its the technician... i kindly ask him how long its going to take him to drive to me 5 states away like i had told three different "James" peoples.. or was it two different ones? o hell i forget now... any who, i tell the tech to drop it off at my mothers office and i'll have UPS do the rest.. Call back to talk to "James" guys supervisor (spoke great english btw) and he tried again to offer me a new warranty, and i politely told him that i needed a computer for work 4 days ago and i went bought a MAC, but if he wanted to reimburse me i'd be more than happy to accept... he declined my offer...
needless to say, apple still running strong, got new HD for dell... its a great blue ray player haha......
don't expect anyone to give a sh!t about all this, but i feel soooo much better having type it all up all in-grammatically correct and such and what have you and what not