I bought a 4th generation Ipod Nano 9 months ago from APPLE & had it personalized. Very cool, nice features, loved it. It stopped working a couple of weeks ago. I called up apple for the one-year warranty. They said that it was past the 6 month date so I would have to pay a $32.00 shipping fee, or I could purchase the 2 year ext warranty for $39.95, that would cover free shipping for 2 years. I did the two-year, no big deal.
They emailed me back with the results saying the Nano was intentionally damaged not covered by warranty I called them & spoke to 3 different people, service & techs, for a total of 90 minutes.
First of all, the people I talked to were ALL very professional & ALL spoke English!
They said the reason it died was that the headphone jack had been damaged. There is a white indicator inside the jack so if something was inserted that was too long or not correct type, the indicator would break. In ours, there was a big hole in the indicator & it was corrosive.
I only used the Nano maybe once a week. I double-checked ALL of my headphones & adapters I used, and they were all the same type & length (3.5mm RCA male) as my apple headphones. All spot-on. My wife & I are the only ones that used it, & we take care of our stuff. I swear on a stack, there is no way the damage came from us. One of the techs mentioned that maybe there was an object or something on the end of a jack that was inadvertently inserted. If that was the case, it would still be lodged in the Nano. I asked them for specific tolerences, they did not know.
I have different options to purchased a “refurbished replacement” one at a discount price. Just not sure. If I screwed up & dropped it, got it wet, or knowing how it was damaged, no big deal. They are awesome! I know APPLE makes a good product, even though iTunes sucks!
I am dumfounded, perplexed & quite vexed at this time.