Number to call for frame rot

Just got an email from Toyota about frame rot issues. They said that there is a recall but it is vin specific. The number is 800-331-4331 that is the customer experience center. I hope this will help some of you guys with problem.

 

I just called that number because I found some spots on my frame that I know will only get worse. I bought the truck a year ago and had it up on a hoist and checked it. It seemed pretty good. They told me the previous owner had not brought it in to get sprayed. (Like that would help where the rust is starting from). They said they cannot help me and I am on my own. You would think "Customer Service", would be about trying to help the customer, even if it was just a little bit!