What's the best, quickest, and easiest way to get your TSB done? Basically, get the damn problem fixed that Toyota was already deemed a problem. It seems to me that TSBs are extremely important, but the service department doesn't think the same way, or at least mine doesn't. Well, maybe my old one.
Gotta love the dealerships! I just called the one that I bought my truck at, and spoke w/ some person in service. (It's Christmas so I just changed "person" from another word.) I asked what TSBs are currently on my truck, she said "anghhh, I don't know why you people think TSBs work like this. I'm not going to look up every little TSB for your truck. It doesn't work like that. You bring your truck in w/ a problem, and then we look it up from there." I said that I would like to be proactive before a simple fix could avoid a huge problem. She said, "well, it doesn't work like that and you'll have to bring it in with your problem. Do you want to schedule an appointment?"
WTF - Am I in the wrong, or did I handle TSBs incorrectly? I would like to get everything done at once so I'm not wasting my time going back and forth. I hate wasting time, just fix the damn problem that you already know is a problem.
Why would dealerships be so guarded about providing customers with information that could lead them to money and better running vehicles? I'm sure Toyota reimburses them for parts/labor.
Sorry for any venting, I’m just frustrated with my dealership and how they are handling this situation!