Toytec has a great reputation for customer service and when choosing between SAW, Camburg, Icon and the others I took this into account. I called to order my parts (C/O for my 06 tacoma) and was directed to a lady who, though VERY nice, had little knowledge of the products and could not answer my questions or address my concerns. I had to wait on a call back from Doug the next day.
I odered the parts and all was well. They arrived in a timely manner and packaging looked great.
My friend and I tore the truck down and had everything apart and the c/o on and one of the relocator brackets on and when i asked him to reach in the box for the other one I got a - "uggg, man? I don't see it." So we turned the box upside down, searched high and low and it was not there.
I called toytec to find that they were more annoyed than concered. "I'll have to pass you to someone else to deal with this" was the reply. Not once did any one apologize for their mistake. After all i have a truck that is taken apart all over my garage floor and it's friday and I'm stuck. I have to get to work and get my kid from daycare.
Partly my mistake for not laying all part out proir to install as I usually do. I hope the part arrives soon. Until then the swaybar is off of the truck against my better judgement.
The parts looks great, instructions are great, packaging and shipment went well. but the exclusion of critical parts is a HUGE inconvenince esp when coupled with an apathetic additude from the retailer.