Mike "Wuzzy121". Rest in peace, brother

Go Back   Tacoma World Forums > Vendors > Truck Alterations

Notices

Really Disappointed with TruckAlterations

Reply
 
Thread Tools Search this Thread
Old 10-19-2012, 11:28 AM   #1
cjimenRR [OP] cjimenRR is offline
Be Good or Be Good At It
cjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to behold
 
cjimenRR's Avatar
Joined: Jul 2009, #19648
Location: North Hollywood, Ca
Gender: Male
Posts: 823
cjimenRR's Tacoma Gallery
Send a message via AIM to cjimenRR
Really Disappointed with TruckAlterations

I placed my order for a grillcraft upper mesh for my 2012 Tacoma on October 2nd and aside from a confirmation email on October 3rd I have not heard anything about my grill. I let 1 full business week go by before sending TruckAlterations an email asking a status update on the grille and I have yet to get a response. I have called at different times during their business hours and no one ever picks up, I've left a message with my cell and work number and no one has called back. At this point I want to get a hold of anyone over there so I can cancel my order. Being this is the 1st time I order anything from them I'm sure it will be the last, I'd rather pay a bit more elsewhere and know that my business is trying to be earned/kept in this economy. In case anyone at TruckAlterations reads this and cares feel free to call my cell at anytime 818-402-3750 and my order number is 4234711
  Reply With Quote
Old 10-19-2012, 11:32 AM   #2
Look away, I'm hideous!
joneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shedjoneill03 is one of the sharper tools in the shed
 
joneill03's Avatar
Name: Johnny-5
Joined: Oct 2009, #24912
Location: Chantilly, VA
Age: 35
Gender: Male
Posts: 3,338
joneill03's Tacoma Gallery
That's weird. I ordered my access le through truck alterations and had it within a couple days. Their customer service was great. Sorry you had a bad experience, but I have always heard great things about them and their prices are usually the best out there.
  Reply With Quote
Old 10-19-2012, 11:37 AM   #3
cjimenRR [OP] cjimenRR is offline
Be Good or Be Good At It
cjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to behold
 
cjimenRR's Avatar
Joined: Jul 2009, #19648
Location: North Hollywood, Ca
Gender: Male
Posts: 823
cjimenRR's Tacoma Gallery
Send a message via AIM to cjimenRR
Quote:
Originally Posted by joneill03 View Post
That's weird. I ordered my access le through truck alterations and had it within a couple days. Their customer service was great. Sorry you had a bad experience, but I have always heard great things about them and their prices are usually the best out there.
I read the reviews on here which led to my purchase via them. If I fell through the cracks I can understand but I would expect a response or a call back
  Reply With Quote
Old 10-19-2012, 11:41 AM   #4
Senior Member
iroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shediroh is one of the sharper tools in the shed
 
iroh's Avatar
Joined: Oct 2011, #65439
Location: michigander
Gender: Male
Posts: 1,210
iroh's Tacoma Gallery
I purchased my Access Literider cover through them and had a typo in the shipping address, so I gave them a call and they took care of it. I had to wait nearly two weeks but I got my cover. T-A is in NC, but my cover shipped directly from Access in North Dakota to my door. Never did get a tracking number.

You're in Cali, they're in NC... are you calling before 2:30 pm PST?
  Reply With Quote
Old 10-19-2012, 11:51 AM   #5
Pasti-Dip Free Since 1983
Pugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shed
 
Pugga's Avatar
Name: Mike
Joined: Jun 2010, #39131
Location: Massachusetts
Gender: Male
Posts: 27,416
Pugga's Tacoma Gallery
Just heads up but you probably want to remove your phone number from your post. This is a public forum and it could result in your phone getting bombarded with phone calls and text messages.
  Reply With Quote
Old 10-19-2012, 11:59 AM   #6
cjimenRR [OP] cjimenRR is offline
Be Good or Be Good At It
cjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to behold
 
cjimenRR's Avatar
Joined: Jul 2009, #19648
Location: North Hollywood, Ca
Gender: Male
Posts: 823
cjimenRR's Tacoma Gallery
Send a message via AIM to cjimenRR
Quote:
Originally Posted by iroh View Post
I purchased my Access Literider cover through them and had a typo in the shipping address, so I gave them a call and they took care of it. I had to wait nearly two weeks but I got my cover. T-A is in NC, but my cover shipped directly from Access in North Dakota to my door. Never did get a tracking number.

You're in Cali, they're in NC... are you calling before 2:30 pm PST?
I realize they're in NC, I've called during THEIR work hrs
  Reply With Quote
Old 10-19-2012, 12:01 PM   #7
cjimenRR [OP] cjimenRR is offline
Be Good or Be Good At It
cjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to behold
 
cjimenRR's Avatar
Joined: Jul 2009, #19648
Location: North Hollywood, Ca
Gender: Male
Posts: 823
cjimenRR's Tacoma Gallery
Send a message via AIM to cjimenRR
Quote:
Originally Posted by Pugga View Post
Just heads up but you probably want to remove your phone number from your post. This is a public forum and it could result in your phone getting bombarded with phone calls and text messages.
99% of TW people are grown ups and don't have time for games, I've posted my number on here before. Thanks for the heads up though
  Reply With Quote
Old 10-19-2012, 12:04 PM   #8
✈ ✈ ✈ ✈ ✈ ✈ ✈
neontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shed
Joined: Apr 2008, #5844
Location: Idaho
Gender: Male
Posts: 10,164
neontrail's Tacoma Gallery
i'd be pissed too!
  Reply With Quote
Old 10-19-2012, 12:05 PM   #9
Pasti-Dip Free Since 1983
Pugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shedPugga is one of the sharper tools in the shed
 
Pugga's Avatar
Name: Mike
Joined: Jun 2010, #39131
Location: Massachusetts
Gender: Male
Posts: 27,416
Pugga's Tacoma Gallery
Quote:
Originally Posted by cjimenRR View Post
99% of TW people are grown ups and don't have time for games, I've posted my number on here before. Thanks for the heads up though
Wasn't referring to the members playing shennanigans... I referring to call bots that pick up numbers on sites like craigslist and blow up your phone. Same thing happens with posted e-mail addresses.
  Reply With Quote
Old 10-19-2012, 12:06 PM   #10
Senior Member
PB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shedPB65stang is one of the sharper tools in the shed
 
PB65stang's Avatar
Name: Patrick
Joined: Dec 2009, #26900
Location: Denver, CO
Age: 28
Gender: Male
Posts: 1,352
PB65stang's Tacoma Gallery
Very surprised to hear this, I ordered my Access LE from them and got it within 2 days, even with me screwing up my CC info. Hope you get this resolved.
  Reply With Quote
Old 10-19-2012, 12:08 PM   #11
Senior Member
kryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shedkryten is one of the sharper tools in the shed
 
kryten's Avatar
Joined: Jun 2009, #18813
Location: Canada
Gender: Male
Posts: 1,385
kryten's Tacoma Gallery
I got my Access cover from them last year. I had it shipped all the way to Canada and all went exactly as agreed on. Good customer service and communication at the time.

Hope they get back to you asap and make things right.
  Reply With Quote
Old 10-19-2012, 12:16 PM   #12
MMMMM Taco's
Taco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shedTaco-NB is one of the sharper tools in the shed
 
Taco-NB's Avatar
Joined: May 2009, #16662
Location: New Brunswick
Gender: Male
Posts: 1,768
Taco-NB's Tacoma Gallery
Very strange!
  Reply With Quote
Old 10-19-2012, 12:18 PM   #13
No longer anonymous. D'oh!
carcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shedcarcharias is one of the sharper tools in the shed
 
carcharias's Avatar
Name: Mike
Joined: Jan 2011, #48988
Location: New Orleans
Gender: Male
Posts: 4,428
carcharias's Tacoma Gallery
Quote:
Originally Posted by joneill03 View Post
That's weird. I ordered my access le through truck alterations and had it within a couple days. Their customer service was great. Sorry you had a bad experience, but I have always heard great things about them and their prices are usually the best out there.
x2
  Reply With Quote
Old 10-19-2012, 12:40 PM   #14
StormTrooper
757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future757 Taco has a brilliant future
 
757 Taco's Avatar
Coast Guard: BM3 - Station New Haven, CT
Name: Tyler
Joined: Apr 2012, #76946
Location: East Haven, CT
Age: 20
Gender: Male
Posts: 1,124
757 Taco's Tacoma Gallery
I bought the same thing on September 27! I waited a week and heard nothing so I called and he said they were backordered but they would ship out by the end of the week. Another week goes by and nothing so I call again and this time he got my email from me and said he was going to directly call grillcraft and find out what was going on. He emailed me and said they were in powdercoat and expected to ship on October 16 or 17. I recently got a tracking number and I am supposed to get it Monday, October 22. Honestly, I wouldnt of really minded the delay because these guys have great prices and generally seem to have their stuff together but it would have been nice to know from the beginning instead of having to personally contact them and get some info for myself. Not bashing these guys because they seem to have a good business going but like you said I am disappointed. I leave for Coast Guard bootcamp soon and wanted to have this installed weeks ago. With only a couple weeks left and a lot to do I honestly dont know if im going to get to it which sucks. Hopefully Ill get it no later than Monday, almost a month later...
  Reply With Quote
Old 10-19-2012, 12:49 PM   #15
cjimenRR [OP] cjimenRR is offline
Be Good or Be Good At It
cjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to beholdcjimenRR is a splendid one to behold
 
cjimenRR's Avatar
Joined: Jul 2009, #19648
Location: North Hollywood, Ca
Gender: Male
Posts: 823
cjimenRR's Tacoma Gallery
Send a message via AIM to cjimenRR
^^^----------- my feelings exactly. If the grille is/was on back order I understand there will be delays and it's not the vendors fault but to have 3 weeks go by and not inform me is unacceptable!!
  Reply With Quote
Old 10-19-2012, 01:15 PM   #16
✈ ✈ ✈ ✈ ✈ ✈ ✈
neontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shedneontrail is one of the sharper tools in the shed
Joined: Apr 2008, #5844
Location: Idaho
Gender: Male
Posts: 10,164
neontrail's Tacoma Gallery
Lucas where are you??????
  Reply With Quote
Old 10-20-2012, 07:50 AM   #17
Senior Member
truckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant futuretruckalter has a brilliant future
Joined: Mar 2009, #14664
Location: Waynesville, NC
Gender: Male
Posts: 215
truckalter's Tacoma Gallery
Hello...

Didn't get an e-mail about this thread until last night.

The issue is the same as usual with Grillcraft... delays and more delays. Great grills but they tend to always run out. You will notice that we almost never have any customer service issues except with the Grillcraft orders.

I readily admit we don't always answer the phones. But I do regularly return voicemails. Only exception is sometimes bad connections' etc we can't understand messages and therefore can't return the calls.

I have also checked for e-mails regarding this order and don't see any.

We did send an e-mail to the address on file when the order was placed informing that there was a backorder on the grills for the 2012+ Tacomas.

Unfortunately Grillcraft has been rescheduling that dates on these over and over... They have fed us 2-3 at a time which we have been filling orders in the order we received them.

I will of course contact the OP personally to straighten this out.

Thanks,

Luke
  Reply With Quote
Old 01-13-2013, 10:58 AM   #19
Senior Member
05silverTaco has a spectacular aura about05silverTaco has a spectacular aura about05silverTaco has a spectacular aura about
Marines: Cpl 105 Howitzer Btry
Joined: Oct 2008, #10199
Location: Grants Pass, Oregon
Gender: Guy
Posts: 137
05silverTaco's Tacoma Gallery
Very pleased with Truck Alterations. Ordered Grillcraft Grille price was excelent. A couple months go by and I now want a G4 tonneau cover and Weather Tec floor covers. Call them up and they give me a lower price than the Factory's Group Buy in Dec on the G4. On the Weather Tec they give me a lower price than the best on the web price and with free shipping. And both of these prices were with out asking for a better price. Just let them know you are a member of TW. Now living all the way across country from them I still get it with in a week of ordering.

Could not be Happier.

Thanks Luke.

Vince
  Reply With Quote
Old 01-13-2013, 11:13 AM   #20
"Pick up some speed.. You'll make it."
BuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shedBuzzardsGottaEat is one of the sharper tools in the shed
 
BuzzardsGottaEat's Avatar
Marines: 3rd Battalion, 1st Marines
Name: Chaz
Joined: Apr 2011, #55669
Location: Nebraska/South Dakota
Age: 26
Gender: Guy
Posts: 5,353
BuzzardsGottaEat's Tacoma Gallery
Quote:
Originally Posted by cjimenRR View Post
99% of TW people are grown ups and don't have time for games



Sorry to hear about your bad service man, I was just skimming and that statement made me laugh haha ^
  Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Tonneau, Truckalterations.com Sport2012 Truck Alterations 9 02-22-2013 02:07 PM
truckalterations.com 99tacoprerunner 1st Gen. Tacomas 6 07-26-2012 07:58 PM
Disappointed raswank Wheels & Tires 3 08-24-2011 10:50 AM
So Disappointed A_Ninja_Racer Audio & Video 1 01-21-2009 07:37 PM


Copyright © 2014 Tacoma Forum. Tacoma World is not owned by, or affiliated with Toyota Motor Corporation.