I received my URD exhaust the other day....it looks awesome. It's well made and robust for sure. Unfortunately it did not come with the muffler, hardware or any instructions. I called URD and was directed to voice mail. I left a message in regards to this issue with no response thus far. To this point I'm giving them the benefit of the doubt....the additional parts could have been shipped separately, it could have been lost during shipping, etc. I would know for sure had URD sent me some kind of shipping info via email or had an online record of my order.
This is not the first time I have had issues with URD while purchasing parts. http://www.tacomaworld.com/forum/per...tml#post166485
They do make quality parts, that do work, but their customer service and attention to detail leave something to be desired.
Don't get me wrong, I'm not in anyway trying to boycott URD. But I am definitely trying to stand up for the customer...because all too often now days it seems to me that no one has regard for the term:
"the customer is always right"
Especially when you spend $1K+ in our store…