Originally Posted by Gadget@URD
Virgil I am sorry that despite my efforts you are still unhappy.
One of the items you ordered when you placed your order over the phone was out of stock. As I explained to you in your numerous calls to check the status of your order that the PLX SM-AFR was simply not available and PLX had a screw up in production and were making another batch of the units and yours would ship as soon as it was manufactured. Each time you called to check the status and were informed of this problem you chose to continue to wait for the item. You were consistently apprised of the status and a projected ship date based on the best info URD was provided.
After you received the complete order you asked to return everything because you felt it was to complicated to install. Yes, there is a restocking fee for such returns. If you had canceled the order before it shipped or because we could not deliver it to you in a timely fashion there would not be a restocking fee.
URD has also taken your tech support calls to help you with the installation of the products.
If there is anything else URD can do for you please call again.
I am not unhappy. Just concern and irritated. I believe that you are a Gentlemen and you really tried everything to help me. You and your Teck service where helpful and I Thank you.
On our second conversation,over the phone YOU told me that you run out parts and I will get everything from the Manufacture. Two weeks latter, when I told you that I am planing to cancel my order and that I was looking for an email with a trucking #,,, you replied very quick by sending me- your quote -(what you found in a corner of your shop). That was a partial delivery and I still have to wait for the gauge.
Yes I was upset and still am with the idea that you told me that this is a plug in. To find latter that I have to remove my manifold, drill a hole and weld in order to install the sensor. Out of four shops the best price was $250 and two of them don't even want to do it. Now, this is something that I was not prepared for and I am not talking about $$$$. I am talking about New Jersey Laws. No one wants to do a custom installation. They are all afraid of getting sued if anything goes wrong.
Tomorrow -Monday- That makes exactly FOUR weeks since you and me , we had our first conversation and placed the order. Your Provider was not able to send me a gauge in FOUR weeks and you want me to pay you 18% returning fee ???. How much should I wait ??? Wy do I have to pay if they are lying to you. I placed the order before Christmas, I give your provider a full month to deliver and I believe that he should bay for inconvenience. I will pay the shipping back and fort but there is nothing on your SIte that says that I have to wait forever.
Sorry for this and I know is not your fault but this has to stop here. This trend was a simple question and not a rant. I don't intend to turn this into a spitting contest and lets consider my experience an accident.
ps,,,,AS OF TODAY - SUNDAY 1-17-10,,, I STILL DON'T HAVE THE GAUGE.