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Crutchfield Customer Service is Awesome

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Old 05-06-2011, 12:47 PM   #1
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Crutchfield Customer Service is Awesome

So I ordered a Pioneer 4300 which was back ordered. While I was waiting for it I found an open box one for $50 cheaper so I called and they sent me that one. When I received it there was an apology letter for my wait . Makes you feel good that they care even though I knew it may take a while. During the install I realized that they forgot to include the wiring harness. Called them up and they shipped same day . They also sent two apology e-mails and got a third with the wiring harness. The fact that they care enough to ensure that you are happy with your purchase and make things right will be the main reason that I will buy from them again.
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Old 05-07-2011, 12:47 AM   #2
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I too find crutchfield customer service outstanding. I've ordered many electronics with some being unbeatable deals and never had a problem receiving. Chatted with an agent and answered my questions promptly and correctly.
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Old 05-10-2011, 09:45 AM   #3
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I bought a B-8PT a few weeks back and was doing a self-install. Was overwhelmed with work issues at first and talked to a local install shop... they wanted $75 for the install so I decided to try and do the install myself.

After a 5 minute call to Crutchfield Tech Support I was all set. It was one of the best if not the best customer service call I've ever had. From now on I will buy all my electronics from Crutchfield.
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Old 05-10-2011, 09:55 AM   #4
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Quote:
Originally Posted by m3bassman View Post
its the reason i pay their higher prices without even thinking twice about it.
yup yup
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