This review, as of posting it right now, is still an ongoing saga. When everything is finally resolved I will edit this to reflect the entire process.
Almost everything I am claiming is in e-mails I exchanged with them, I have no problem forwarding them to anyone that wants to see them so they dont think I am lieing.
I ordered a bumper from http://shrockworks.com/, they quoted me a 12 week lead time and confirmed that the custom work I wanted done would be no problem.
They moved the lead time 5 seperate occasions, and missed the original 12 weeks by an additional 2 months. (and counting) At first they said the delay was due to their equipment, and then later claimed it was due to the custom design i wanted, (which it turns out, they didn't use my custom design) then blamed the powder coating company, and later yet claimed they did not recieve my payment.
After they missed the lead time by over a month and a half I demanded my money back, and they countered to give me free shipping (Which, had they met their deadlines, I would have been in houston and I would not had to pay shipping) and not charge for the custom work I ordered. I agreed. Then sent them the remainder of money i owed them. I then sent an e-mail asking about how the bumper looked, they e-mailed me back saying that they didn't put some of my custom modifications on because 'they look funny'. They never called me to ask my opinion or let me know they changed my design, just asked for the final payment. Then after I did not recieve my bumper I called and asked what the delay ways, they said they did not recieve my final payment. I gave them the tracking number to the certified letter and then they told me that I used the wrong address. (I specifically e-mailed them asking what address to use, and I used they one they gave me) Then they also told me that the owner, Jim, had actually recieved the attempted delivery notice from my letter and didn't know what it was for so they never bothered to pick it up.
I looked on this forum and other 4x4 forums to find that this business practice is typical for them. As a matter of fact if you google 'shorckworks lead times' you get pages and pages of similar complaints. The reviews for their equipment is outstanding, but they literally try this crap on almost everyone that orders from them. (from what I read at least)
I've now filed a complaint with the Better Business Bureau hoping that they get this resolved. I seriosuly doubt it helps, there is one other previous complaint filed and they never bothered to respond to the BBB. I hope that I save others from the hassle I have had to go through, 5 months later and still haven't recieved a 'custom' bumper that I have no idea what it looks like.
Here is their BBB rating: