i started this thread with the hopes of saving another guy or gal on here the trouble of dealing with either of these company's.
when i was ordering my pro comp 3 inch coil lift kit i had the sales rep transfer me to customer service then the manger conferenced called a pro comp technician. the tech named kirby awnsered all my questions very dismissively like he just "yessed" me to death when all i was trying to do was discus the spring rates and possibility of getting more than the stated 3 inches of lift and retaining the use of my factory uca's.
well here's what the shop who installed the kit said tada! 4.75 inches of lift on the day of the install! my response was holy shit balls this is going to kill my truck! the shop told me to drive it for 2 weeks or 500 miles then we would see where it began to settle to i agreed and let the problem go for just over 2 1/2 weeks. after the two weeks and over 500 miles it sitting at 4 3/8 inches. plus i ended up needing the control arms after all! the shop told me it would be unsafe to drive on the factory control arms due to the alignment being so far out of whack lol
i finally called to try and get some assistance with the problem and the events that followed led me to have the worst customer service experience in my life.
first i spoke with a customer service lackey lol he tried to sell me parts to fix their mistake more on this later... then i called pro comp and talked to a tech named jeff blakeley he informed me the kit was only intended for V6 models of tacomas and that the spring rates where much to high for any 4cyl tacoma unless running armor and plate bumpers and even then it was pushing it. sounded correct so i had him call 4wp's and i got in touch with marcos a manager in customer service.
he once again tried selling me parts or a bumper to fix the problem! i then escalated the situation the a jeff brown a general manager of customer service who is the end of the line or so i was told he lowered the price on the bumper seeing as how they refuse to pay labor i can't pay to swap out the entire suspension myself twice that would come very close to 1,600 for installation!
so at this point the solution was obvious the arb bull bar would begin to solve the problem or fix it completely at the very least it would lower the truck enough in the front to ease the angle of the cv boots so they would not be rubbing together. either way at this point given my options this is what would satisfy me and they want me to pay 700 dollars for it
the spring rates are very close to the ome 886 coil and thats what arb recommends for my truck when running their bumper. 4wp's and pro comp both dropped the ball on this big time now they are not going to fix it with out me spending a considerable amount of my money to do it.
i do not bash company's or take what i'm saying here lightly. i respect store policies and i'm absolutely not looking for a hand out! i like and built my truck exactly the way i wanted it with certain skids and a light bar and specific sized tires and in no way had i intended on running a plate bumper. i, like a lot of guy's had kicked around the idea but, in the end just could not see the actual need for it as i don't go off road all that much. i just wanted to let 4wp's know that i gave them two days on the phone to make this right for me this could end up really screwing with my new truck here. it could possibly hurt the differential or the bearings and the boots and god knows what else its just flat out not right the way it sits right this minute. i asked for a solution and they just flashed me attitude and excuses but, in the end even they could not shift the blame away from them selves yet they still do nothing.
post your problems as i would bet my life there are more out there. thanks for looking it just may save you a lot of trouble...