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Anyone else have this experience with Wab Fab Off-Road LLC???

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Old 10-27-2011, 05:49 PM   #1
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Anyone else have this experience with Wab Fab Off-Road LLC???

Well I ordered a 1" body lift for my 4Runner and was hoping to put it on this weekend. I shopped around and decided to get the kit from WabFab because it looked and appeared to be a more complete and assembled kit that would be available almost immediately. The other places I found had 2-3 week waiting periods for shipping while WabFab has 2-3 days till shipping on their website right beside the kit. So, I orderd the $120 kit instead of the $80 kit....
Saturday, 10:19 PM: Ordered kit and received email confirming order. Received another email almost immediately confirming my order. At this point I'm expecting my kit to be in the mail no later than Wednesday.
No other email updates received.
Wednesday, 10:42 PM: Sent email to the address provided checking on the status of my order.
Quote:
Originally Posted by Email on Wednesday
I was just wanting to check the status of my order. If it gets here before Saturday I can buy a lot of help with a suitecase of beer; otherwise I'm on my own next week.
Thursday, 7:23 AM: Email received back.
Quote:
Originally Posted by Received email
Without looking, what was it and where are you?
I guess he is busy so I responed with my kit and city/state.
His response.
Quote:
Originally Posted by WabFab response
It won't be there before Saturday. If you needed expedited delivery or at a certain time you should have checked ahead as the checkout policies suggest.
Since I did order it in plenty of time I responded with this:
Quote:
Originally Posted by My Response
Ok; has my lift been processed? If not I would raither order it from someone else now. I figured ordering it on a Sunday; giving you two to three days to process as your website stated on the product page would still give me plenty of time to receive it this week by UPS. Since you are already over the two to three days from purchase to ship I see you're full of shit. IF the lift has not shipped already I would like a full refund and will be doing business somewhere else. If you would like to talk about this, my cell phone is (***) ***-****.
Not to aggressive; but let him know that I didn't care to do business with him now.
His response:
Quote:
Originally Posted by WabFab Response
Fuck off
I responded with :
Quote:
Originally Posted by My Response
Are you serious? You just told a customer to go "fuck off" because I'm upset you didn't process and ship my order in a timely manner?
At this point I did receive my refund within ten minutes and responded with this.
Quote:
Originally Posted by My Response to the Refund
Thank you for doing something in a timely manner. I will be sure to let everyone I know about the timely service and excellent customer service I received from your company.
So... if you decide to order anything from them you have been warned about their idea of "customer service" lol
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Old 10-27-2011, 07:10 PM   #2
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Hold up - I just saw that my "refund" was for $114 while I was charged $127! That sorry sack of rabbit crap is trying to keep the shipping and handling fee for something he didn't even ship or handle!
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Old 10-27-2011, 07:27 PM   #3
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What?!? They said "Fuck off" to you?!? IMHO, that is just plain crazy and stupid on behalf of their company.

I ordered my Hi-lift adapter from Wabfab as well. I ordered it early August and gave them a month or so to receive it. Until this day I still haven't received it. I sent an email and text to them regarding my order and they claim that they are backed up. I'll give them at least another month or so. If I don't receive my order by then, I'll cancel it and ask for a refund.
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Old 10-27-2011, 07:43 PM   #4
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Quote:
Originally Posted by Poke Tako View Post
What?!? They said "Fuck off" to you?!? IMHO, that is just plain crazy and stupid on behalf of their company.

I ordered my Hi-lift adapter from Wabfab as well. I ordered it early August and gave them a month or so to receive it. Until this day I still haven't received it. I sent an email and text to them regarding my order and they claim that they are backed up. I'll give them at least another month or so. If I don't receive my order by then, I'll cancel it and ask for a refund.
Wait a second?!?! You orderd a part in early August? It is almost November!! It didnt take that long for my bumper to be built and shipped to me. That is just piss poor that a simple part has not even shipped yet.
You are way more easy going about that than I would be.
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Old 10-27-2011, 08:05 PM   #5
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Quote:
Originally Posted by Poke Tako View Post
What?!? They said "Fuck off" to you?!? IMHO, that is just plain crazy and stupid on behalf of their company.

I ordered my Hi-lift adapter from Wabfab as well. I ordered it early August and gave them a month or so to receive it. Until this day I still haven't received it. I sent an email and text to them regarding my order and they claim that they are backed up. I'll give them at least another month or so. If I don't receive my order by then, I'll cancel it and ask for a refund.

Wow - you're getting fucked! Hope he bought you lunch first.
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Old 10-27-2011, 08:09 PM   #6
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Quote:
Originally Posted by tx_shooter View Post
Hold up - I just saw that my "refund" was for $114 while I was charged $127! That sorry sack of rabbit crap is trying to keep the shipping and handling fee for something he didn't even ship or handle!
Try to resolve it with WabFab. If unsuccessful, dispute it through your credit card company.
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Old 10-27-2011, 08:17 PM   #7
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I would contact my local consumer TV host, "dear Abby" "click and clack" in the newspaper and anyone else I could think of. I would contact the BBB also, unless you are leaving something out they are way way out of line. Telling a cutomer to FO, wow. That would be part of my sig on every forum I was on. I would also write every off road magazine at the market.
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Old 10-27-2011, 08:47 PM   #9
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Just trying to pass the word about an asshole taking your money.
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Old 10-27-2011, 08:52 PM   #10
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I hope he goes out of buisness
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Old 10-27-2011, 09:00 PM   #11
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XXXtremeasspirate, going to lurk or say something bitch?
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Old 10-27-2011, 09:44 PM   #12
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Just went on the WabFab website to take a look:
http://www.wabfab.org/Body-Lifts/1-B...ypage.tpl.html

I think you are taking the "usually ships in 2-3 days" note a little too seriously. In my experience, unless the web page says "in stock", I always call and confirm availability. No excuse for the vendor's bad behavior, though.
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Old 10-28-2011, 04:37 AM   #13
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Quote:
Originally Posted by KenLyns View Post
Just went on the WabFab website to take a look:
http://www.wabfab.org/Body-Lifts/1-B...ypage.tpl.html

I think you are taking the "usually ships in 2-3 days" note a little too seriously. In my experience, unless the web page says "in stock", I always call and confirm availability. No excuse for the vendor's bad behavior, though.
After an exchange on another website of narrowminded peoples I discovered these things:
1) WabFab is months behind on a lot of orders and owes nobody a fucking apology or explination.

2) The tornado that hit Tuscaloosa must have done him damage because anything that has to be made in shop has a waiting period of at least a couple months.

3) WabFab does not update customers on the status of orders; you are just going to get it in the mail some day and most of his followers are ok with that. If you are a consumer who has come to expect a certain level of feedback from the people you spend your money with you are not the type of customer that WabFab wants.

4) You get it when WabFab gets around to getting it to you; plain and simple. Any problems with that and you will be told to "fuck off".

5) While we can all understand a 10% restocking fee if we return an item; he also charges a 10% fee on cancelled orders even if he has not done shit to begin processing your order, doens't know of your order, or just doens't like being called out on shitty service.
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Old 10-28-2011, 07:37 AM   #14
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^ Damn. Thankfully there are better alternatives for off road fab work. The "rabbit foot" clawed hi-lift base looks interesting.
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Old 04-13-2013, 09:08 PM   #15
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Hmm. Similiar experience.

I ordered in late Feb 2012, the clawfoot hi lift base, thinking that at least 1 month or more I could wait for delivery. So after checking in, it was even longer... so on April 6th 2012 I needed to regretfully cancel, due to a trip leave date. I sent the email cancellation, and checked in also in May to no avail. Haven't heard from anyone on my cancelled order refund ?

Again checked this April 2013 and no replies to any emails. Tried a few different emails for Wab** and even called their Tuskaloosa office , no calls back..

I prefer to just be refunded for no delivery, and not dispute with Paypal or my bank.

Ugh.

Mojav
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Old 04-13-2013, 09:12 PM   #16
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Sorry to hear it; but per his practice you are going to be docked the 15% restocking on a part he does not have in stock. If I was in your situation I would get your documentation together and challenge the transaction with your card company or bank. They will do an ACH reversal and get the full amount back.
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Old 04-13-2013, 09:18 PM   #17
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Reminds me of a meet we had a couple months ago here in Cali . Member asked a local fab shop if he'd like to donate a product for a raffle and he responded " blow me " .
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Old 04-13-2013, 09:24 PM   #18
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Quote:
Originally Posted by Gelo760 View Post
Reminds me of a meet we had a couple months ago here in Cali . Member asked a local fab shop if he'd like to donate a product for a raffle and he responded " blow me " .
You have to love those local shops that support their local customers. Thankfully at least my local motorcycle shop knows that without the local riders he would be closed.

Also, Mojav it sucks you had to pop your chair posting about WabCrap.
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Old 04-13-2013, 09:28 PM   #19
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There's more then one topic at pirate4x4 about the wabfab doucebaggery. One of my buddies had a huge heated thread with wabfab at pirate trying to redeem a donated raffle prize that he didn't want to honor
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Old 04-14-2013, 04:58 AM   #20
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Quote:
Originally Posted by MonkeyProof View Post
There's more then one topic at pirate4x4 about the wabfab doucebaggery. One of my buddies had a huge heated thread with wabfab at pirate trying to redeem a donated raffle prize that he didn't want to honor
I have a thread on Pirate where I called him for this failed transaction and that is where I met the brigade of rabbit followers. They do not care how long it takes or what it costs; WabCrap is the best in their opinion. I found a couple of stories where he donated some stuff at a local wheeling meet; some of the same stuff people over here and other places were complaining about never receiving. It seems he is more than happy to take your money and never send the product. One of these days someone is going to knock on his door and knock his lights out for this crap.
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