Just got off the phone with toyota oem parts world for the second time. This makes the second time they've sent me the wrong color grille to match my Radiant Red Tacoma.
I highly recommend dealing with this place on the phone if you have to use them at all. Because apparently they either can't read their email responses or they just don't care.
I originally ordered a color matched Red grille for my specific VIN number truck through the color matched grille thread, that was nicely provided on this site. Very efficient, very thorough, only there was no place to select a color code or anything other than "Red". I had to assume they would get the appropriate Red from the VIN, since most other colors only have one version.
Glitch 1: I get an email that says the part I ordered doesn't match my VIN, but they have a part number that does, should they continue on with my order?
I google their part number, find their website, look it up, look at the diagram and it looks exactly the same as the one I ordered only this one fits all the way up to 2011 instead of 2010.
So I respond with: This looks like the right part, as long as you have it in Radiant Red, please go ahead with my order.
Glitch 2: The grille comes in and I only open it to find a Chrome Factory grille, just like the one I've got.
I call them and explain the situation and how I needed a color matched grille to my Radiant Red Tacoma and they said they saw what the problem was and will be mailing me a UPS ticket to ship the chrome one back and then they will ship me the right grille.
A few days later I get the ticket and send the chrome one back.
Glitch 3: A week later there's a new box on my porch. I open it to find a Red Grille, but it looks darker red than mine. And it has the factory "satoshi" mock up with one center bar. I love the look of the grille, but it is clearly a darker red. A little surfin on here, and it appears to be a Barcelona Red, which might explain why it didnt quite look like Impulse but was definitely darker than my Radiant. Alas, I have to call them back, and my grillle will remain chromed for a couple more weeks.
I call them and try to straighten this whole thing out, don't get me wrong, the guy was nice and as helpful as he could be, but honestly, he knew nothing about my model year truck and asked if I had a Tundra, even after reviewing the order.
I had to tell the guy the color code for Radiant Red myself, he didn't even know! They call themselves an OEM parts store, and THEY don't know the color codes????
So even though they had my VIN from the very start, and even though I specifically told them I needed Radiant Red Twice, I had to order a color matched grille today, as if I've never dealt with them before AND, this is the kicker, I have to pay shipping this time, because quote: "Any time they get out of the VIN number range, they can't be held accountable".
So don't worry toyotaoempartsworld.com, you won't have to worry about me holding you accountable to be able to read an email or understand why a order got screwed up the First time, cause I won't ever order anything from you again.
Worst online ordering experience EVER.