I recently had a less than desirable experience with MetalMiller. Figured I would document it for anyone on the fence about purchasing from him.
First off, let me say that he's a pleasant guy to talk to. This is not a slight against him personally, simply his business tactics/customer service.
I ordered a custom emblem from him exactly two months ago today. I had contacted him via this forum. We figured out what it was that I wanted and he supplied me with his paypal info and the price. I've seen great reviews about him around the site so I immediately sent the payment. Adding my forum ID and info in the paypal comments. As well as sending him a message through the site. Just so there was no confusion.
I'm a pretty patient guy. A couple weeks go by, so I send him a message inquiring about the progress. Informs me he was away (vacation or business. not positive). Says it will be ready soon and will be shipped immediately afterwards. Sounds great. Unfortunately, that day has yet to come. Multiple interactions and excuses later and here I am. Disputed the charge through PayPal, but it said it didn't qualify. Took the next step and issued a chrageback via my CC company.
I wouldn't be annoyed if he had just been honest from the start. Instead it was a series of "Yea. It's almost ready. Shipping very soon.". I'm a small business owner myself, so I have even less tolerance for that. If I ever treated my customers as such, I'd be out of business.
Anyways, that's my review. I know lots of people here have had great experiences with him. Just thought I'd throw mine up here.