I've been looking for a front bumper and sliders for a little bit. After reading about the turn around times on a relentless bumper I checked the group buy section and was very pleased to see AllPro out with a new one peice. And I liked the way it looks!
I mentally committed to buy it on a Saturday and sent a pm. Monday afternoon (est) rolls around and I haven't heard back on the pm so I call. Very friendly, very professional. I felt good about doing business with them. I initially get way over quoted on shipping, but it gets worked out and I order a set of sliders to go with the bumper. I was quoted 4-5 days for fabrication and it would be shipped. That was on June 25th. I rogered up and paid for them in full.
I get busy with work and the fourth and all and don't even think about them the following week. I start thinking over the weekend that I should have gotten a shipping notification by now and I start going over my communication logs to find its been almost two weeks. So again a shoot a pm to the OP for the group buy. Again, I wait till afternoon (est) before I call.
The first guy I talk to said he's having a hard time tracking it down, he will call me right back. Three hours later, I have not received a call, so I call again.
This guy tells me that the shop is down to one fabricator (which is none of my business) and the sliders are not yet complete but will be today and it will ship out tomorrow. I explain that this is not what was agreed to and the lack of notification is not giving me the warm and fuzzies. I am assured it will ship tomorrow.
However, I'm then hurried off the phone and hung up on.
I chose all pro because a) the bumper was in stock. B) even the people the complain about the lack of strength of the product swear by the customer service, c) I did not want the hassle of unkept promises that I would expect from a smaller operations.
At this juncture, I have concerns. I post this here as neither of my PM's mentioned in this thread have had a reply, and it took me a couple of hours to cool off after having been hung up on when I upheld my end of the agreement (payment) and I was over promised and under delivered on theirs.