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Ziggy's Experience with the Price Pros

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Old 10-25-2012, 11:59 AM   #1
ziggynagy [OP] ziggynagy is offline
All Glory To The Hypnotoad
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Location: Stoughton, MA
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Weathertechs from the Price Pros

Ordered a set of front grey weathertechs thru the Price Pros on Amazon and thought I'd share my experience.
Do people write a review when the experience was all good?


The Good
- Price was pretty good: total order was $88.43 ($79.61 + $8.82 shipping)
- Customer Service is fast responding to emails
- I received my item exactly as described

The Bad
- I order floor mats thru this vendor because they showed it as "in stock", ordered on 10/9, received 10/25
- No tracking number was provided until I asked
- When tracking number was providing, it was the wrong tracking number
- The email responses from Customer Service contain very little information and I doubt their accuracy

That's the short version, feel free to read below for the detailed conversation with Price Pros.

**UPDATE**
I left a negative review on the seller's Amazon profile. Got a call within 3 hours apologizing for the lousy experience. No excuses, but they refunded me $16.78 so I spent a total $71.65. Call lasted 2 min but really changed my perception of the company
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Old 10-25-2012, 12:06 PM   #2
ziggynagy [OP] ziggynagy is offline
All Glory To The Hypnotoad
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Joined: Nov 2011, #66601
Location: Stoughton, MA
Gender: Male
Posts: 1,236
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Detailed Timeline including Communications

10/09: I ordered my package, selected 5 day shipping.
-------------------------------------------------------------------
10/10: Price Pros changed order to "SHIPPED", expected delivery date 10/15-10/18
-------------------------------------------------------------------
From: Chris - Amazon Marketplace
Sent: Thursday, October 11, 2012 3:17 PM
To: Support

Price Pros,

The status of my order shows SHIPPED but I have yet to receive a tracking number. Can you please provide tracking number.

Thanks!
Chris
-------------------------------------------------------------------
From: The Price Pros - Amazon Marketplace
To: Chris
Sent: Thursday, October 11, 2012 7:53 PM

Dear Chris ,

Thank you for contacting The Price Pros.
Unfortunately the tracking details are not currently available. This does not mean your order has not shipped, but could just indicate a delay in uploading tracking from our shipping carrier.
We appreciate your business and apologize for any inconvenience this matter may have caused you.
Please do not hesitate to contact us with any concerns or questions you may have.

Customer Support Team
-------------------------------------------------------------------
From: Chris - Amazon Marketplace
Sent: Thursday, October 18, 2012 8:13 PM
To: Support

Hello,

My order was to be delivered Oct 15-18th. To date, I have yet to receive my package and have not been provided a tracking number. What is the status of delivery and please provide a tracking number. This is my second communication to you regarding delivery status.

Thanks,
Chris
-------------------------------------------------------------------
From: The Price Pros - Amazon Marketplace
To: Chris
Sent: Friday, October 19, 2012 3:44 AM

Dear Chris,

Thank you for contacting us regarding the tracking information for your order.

Unfortunately the tracking details are not currently available. This does not mean your order has not shipped, but could just indicate a delay in uploading tracking from our shipping carrier.

We have opened a ticket with our warehouse to locate the most current status of your order. Once we locate the tracking information, the shipping carrier information and tracking identification will be made available through your Amazon account.

We appreciate your patience and apologize for any inconvenience this matter may have caused you.

Customer Support Team
-------------------------------------------------------------------
10/20: Received invalid tracking number from Price Pros
-------------------------------------------------------------------
From: Chris - Amazon Marketplace
Sent: Sunday, October 21, 2012 7:22 AM
To: Support

Hello,

My order was to be received by October 18 but I have not received the floor mats. I am unable to use the provided tracking number thru the amazon website as the shipper is listed as OTHER. What is the shipper's website where I can use the tracking number to monitor delivery of my package? This is my third communication with Price Pro's requesting status of my order.

Chris
-------------------------------------------------------------------
From: The Price Pros - Amazon Marketplace
To: Chris
Sent: Sunday, October 21, 2012 11:42 AM

Dear Chris,

Thank you for your recent Amazon order with The Price Pros.
Your Order has been shipped via FEDEX
Tracking number: <removed>
www.fedex.com
Please note: You may receive another email from Amazon containing your tracking information. We have sent you this email in addition, to ensure a pleasant shopping experience.

Thank you for choosing The Price Pros!

Customer Support Team
-------------------------------------------------------------------
From: Chris - Amazon Marketplace
Sent: Sunday, October 21, 2012 1:10 PM
To: Support

Hi,

I entered the tracking number provided, <removed>, on the fedex website and it shows no information available. Can you please confirm the tracking the number for my order and review on fedex. Also, is there a reason why this order cannot be tracked thru the Amazon website?

Thanks!
-------------------------------------------------------------------
From: The Price Pros - Amazon Marketplace
To: Chris
Sent: Sunday, October 21, 2012 5:04 PM

Dear Chris,

We profusely apologize for the delay; the processing time is taking slightly longer than expected.
We are working with our warehouse to get tracking information for your order and will update you as soon as we get the tracking.
Please do not hesitate to contact us with any concerns or questions you may have.

Customer Service
-------------------------------------------------------------------
From: Chris - Amazon Marketplace
Sent: Tuesday, October 23, 2012 10:14 PM
To: Support

Hello,

My order was supposed to arrive last week, I have yet to receive the delivery. Any update regarding the status of my order? Or possibly a valid tracking number as the previous one provided doesn't work on the FedEx website?

Thanks,
Chris
-------------------------------------------------------------------
From: The Price Pros - Amazon Marketplace
To: Chris
Sent: Wednesday, October 24, 2012 7:45 AM

Dear Chris,

Thank you for shopping with us on Amazon.
We sincerely apologize for the inconvenience. Upon checking internally on your order, we have been informed by our warehouse that the order had to be reprocessed due to a system error. We are pushing the order to be shipped as soon as possible without any further delay, please expect tracking number for new shipment to be available soon.
Again, we sincerely apologize for the inconvenience and delay. Your business is very important to us, please let us know if you have any questions or concerns, we are always happy to help!

Customer Support Team
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10/25: Order arrives on my doorstep
-------------------------------------------------------------------
10/30: I left a 2 star review and full details of my experience on the seller feedback. Within 3 hours of leaving feedback I received a call from Customer Service, they refunded me $16.78 (10% of my order and 100% of shipping) and provided a free shipping coupon my next order.
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Old 10-25-2012, 12:25 PM   #3
When Hell Freezes Over I'll Ski There Too
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Wow what a pain in the ass.
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Old 10-30-2012, 09:49 PM   #4
ziggynagy [OP] ziggynagy is offline
All Glory To The Hypnotoad
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Location: Stoughton, MA
Gender: Male
Posts: 1,236
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I left a 2 star review and full details of my experience on the seller feedback. Within 3 hours of leaving feedback I received a call from Customer Service, they refunded me $16.78 (10% of my order and 100% of shipping) and provided a free shipping coupon for my next order.

Not a bad deal, with the refund I ended up spending $71.65 on a new set of front weathertechs.
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Old 10-30-2012, 10:01 PM   #5
Superior Member
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At least they made things right at the end of it all - that shows good business skills to me.
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Old 10-31-2012, 07:45 AM   #6
ziggynagy [OP] ziggynagy is offline
All Glory To The Hypnotoad
ziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shedziggynagy is one of the sharper tools in the shed
 
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Gender: Male
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Yea, was really surprised to get a call; I was leaving the bad feedback as a warning to other shoppers and wasn't expecting to get anything out of it.

I deleted my review on Amazon and submitted a slightly better one since they made an effort to right the situation.
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