As many of you know I have been waiting for my front MT setup since the last week of December from Rock and Roll Offroad in ftw Texas. After calling at least every two weeks and countless emails(with no response) I was getting empty promises. Another week, another week. Trying to be as patient as possible, I wasn't in any rush anyway.
About a week and a half ago, I called Swayaway and they have no record of any order. I called Rock and Roll and they said someone else ordered the same setup and they will have to call ICON to get a price and get me ICONs. As of yesterday I asked for a credit to my card and they just ignored my request saying they are waiting to hear back from ICON to get a price. Why would it take over a week to get a quote from ICON??
Unfortunately, I sent more emails requesting a credit, finally needing to open a dispute with my credit card company. I wanted to post my story because there were no negative reviews with this place so I was confident in them, but obviously I should've cancelled a long time ago.
I told them I opened a dispute and just do the right thing and credit my card. They won't do that either.