Mike "Wuzzy121". Rest in peace, brother

Go Back   Tacoma World Forums > Shopping > Vendor Reviews

Notices

Truck Addons

Reply
 
Thread Tools Search this Thread
Old 04-30-2013, 07:32 AM   #1
Yaozer [OP] Yaozer is online now
Senior Member
Yaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shedYaozer is one of the sharper tools in the shed
Joined: Mar 2013, #100689
Location: North Jersey
Gender: Male
Posts: 327
Yaozer's Tacoma Gallery
Truck Addons

Ordered weathertech mats on April 5 for my 2011 DCSB from Scott. I got the rears quickly, but I never received the front mats even after I waited another week and a half. Then I called and spoke to Scott, who said he would look into it and try to get it from another distributor. I never heard back from him.

I called again and spoke to Randy on April 26th, a customer service manager. He indicated there was some account issue between weathertech and truckaddons. He could not give me a ship date, but estimated that it "could be another two weeks." He promised to call me back/email me within 24 hours with an update. He never called me back, so I called him back on April 30th.

I asked Randy for an update and asked why he didn't call me back as promised; he initially denied saying that he'd call me back. Then he went back and reviewed the recording of the conversation to confirm that he did promise to call back. With half an apology, he said someone named Rosa would confirm whether or not the mats shipped and would get back to me by May 1. I told him I just wanted a refund, but he told me that a cancelation would not be possible until Rosa confirms whether or not the mats shipped.

At this point, I'm done. I just want a refund. I've waited close to a month for these front mats without updates. I've had to initiate every single phone call (often with wait times for 15+ minutes) to determine the status of this order. There were no automated emails with order status updates or phone calls made/returned from the vendor. I wouldn't have minded the delay if there was a communication protocol in place.

I'm extremely disappointed in truckaddons customer service and I suppose I will have to get the mats somewhere else. All I'm waiting for at this point is a refund or some other response/resolution from truckaddons.
  Reply With Quote
Old 04-30-2013, 07:35 AM   #2
resident Apple Pie Monster
Justus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shed
 
Justus's Avatar
Name: Robert Paulson
Joined: Jan 2013, #94417
Location: Batcave
Age: 34
Gender: Male
Posts: 4,379
Justus's Tacoma Gallery
That's a bummer

U can try cabelas........their liners are just weathertechs with a simple sticker change.....sometimes they don't even change the stickers, and we get the floor liners in weathertech boxes and with weathertech stickers on em.
  Reply With Quote
Old 05-02-2013, 12:15 PM   #3
Senior Member
TAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shedTAOScott is one of the sharper tools in the shed
 
TAOScott's Avatar
Name: Scott
Joined: Feb 2012, #73258
Location: Toledo, Oh
Gender: Male
Posts: 568
TAOScott's Tacoma Gallery
I am embarrassed that it has gotten to this point. We have some underlying issues here that are outside of my direct control with this order. I have tried to remedy it before it came down to John having to making this post, but sometimes things like this give it the extra push to open some eyes and get progress.

We should have this taken care of by the end of next week as long as it stays on track.
  Reply With Quote
Old 05-02-2013, 12:58 PM   #4
resident Apple Pie Monster
Justus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shedJustus is one of the sharper tools in the shed
 
Justus's Avatar
Name: Robert Paulson
Joined: Jan 2013, #94417
Location: Batcave
Age: 34
Gender: Male
Posts: 4,379
Justus's Tacoma Gallery
Quote:
Originally Posted by TAOScott View Post
I am embarrassed that it has gotten to this point. We have some underlying issues here that are outside of my direct control with this order. I have tried to remedy it before it came down to John having to making this post, but sometimes things like this give it the extra push to open some eyes and get progress.

We should have this taken care of by the end of next week as long as it stays on track.


props for trying to get it under control

hope all works out well for both parties.
  Reply With Quote
Old 05-27-2013, 03:26 AM   #6
jsp jsp is offline
Member
jsp is on a distinguished road
 
jsp's Avatar
Name: Jerry
Joined: Sep 2011, #63636
Location: TEXAS
Gender: Dude
Posts: 71
jsp's Tacoma Gallery
I was about to order from them also. Good to know. Thanks
  Reply With Quote
Old 05-27-2013, 05:20 AM   #7
Senior Member
97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of97Blk_one has much to be proud of
 
97Blk_one's Avatar
Joined: Apr 2008, #5970
Location: Memfrica
Gender: Male
Posts: 732
97Blk_one's Tacoma Gallery
Walmart ,and Kmart works for me...
  Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
New member looking for addons/mods for best MPG's 2010TT New Members 6 12-17-2011 04:56 PM
Addons vtman 908 Performance and Tuning 1 08-05-2010 03:21 PM
New addons dgr540 2nd Gen. Tacomas 8 03-18-2010 06:23 AM
08 Taco must have addons Dave 2nd Gen. Tacomas 15 04-16-2008 06:46 PM
new addons for my taco evile 2nd Gen. Tacomas 4 05-03-2007 04:36 PM


Copyright © 2014 Tacoma Forum. Tacoma World is not owned by, or affiliated with Toyota Motor Corporation.