Ordered weathertech mats on April 5 for my 2011 DCSB from Scott. I got the rears quickly, but I never received the front mats even after I waited another week and a half. Then I called and spoke to Scott, who said he would look into it and try to get it from another distributor. I never heard back from him.
I called again and spoke to Randy on April 26th, a customer service manager. He indicated there was some account issue between weathertech and truckaddons. He could not give me a ship date, but estimated that it "could be another two weeks." He promised to call me back/email me within 24 hours with an update. He never called me back, so I called him back on April 30th.
I asked Randy for an update and asked why he didn't call me back as promised; he initially denied saying that he'd call me back. Then he went back and reviewed the recording of the conversation to confirm that he did promise to call back. With half an apology, he said someone named Rosa would confirm whether or not the mats shipped and would get back to me by May 1. I told him I just wanted a refund, but he told me that a cancelation would not be possible until Rosa confirms whether or not the mats shipped.
At this point, I'm done. I just want a refund. I've waited close to a month for these front mats without updates. I've had to initiate every single phone call (often with wait times for 15+ minutes) to determine the status of this order. There were no automated emails with order status updates or phone calls made/returned from the vendor. I wouldn't have minded the delay if there was a communication protocol in place.
I'm extremely disappointed in truckaddons customer service and I suppose I will have to get the mats somewhere else. All I'm waiting for at this point is a refund or some other response/resolution from truckaddons.