Ok, my first post was deleted by the forum gods. LOL
Do you realize Toytec's policies are the same as all of the other vendors on this forum?
Go look through their policies, I did and others would have charged you 15 to 20% restocking.
If they had horrible customer service they would have ignored your emails and shipped your order then charged you 15% restocking and the shipping both ways. Read their policy's they could have done that.
I have ordered Toyec lifts for 3 of my Toyota's and they have always been good to me, never had a problem.