What happened to "customer service"??? Toytec is charging me a 5% restocking fee because I canceled my order 15 minutes after I ordered it. Yeah it's just $2 but its the principle... Guess they would rather have that $2 than the future monies I would have ultimately given them. Businesses need to re learn that customers come first because without them, they don't have a business!
Here it is from start to finished between me and Toytec. . . I will post screen shots after.
- I ordered a diff drop kit From toytec last night. Then, 15-20 minutes later, I decided to cancel my order after seeing some horrendous pictures of the damage a drop kit can do . I sent an email to Toytec saying I would like to cancel my order, so that it doesn't get shipped, so I don't have to pay to ship back. Thinking that it would be taken care of, since I've had to do this in the past with other vendors, I go to bed.
- The next morning, around 10:30am I get an email saying my order has been shipped. I immediately call toytec to make sure my order has been canceled. while on the phone with some guy, he states that my order has not been shipped, and that "it is still in the back". He then proceeds to tell me that there is a 5% restocking fee if I choose to cancel my order. I tell him I sent an email minutes after my order, and ask is there still a "Restocking fee" if the item hasn't even been pulled yet. He tells me yes, so I ask to speak with his manager.
- So the manager comes on the line, and tells me that as soon as I ordered the product, his bank or credit card company charges him a fee, and that is the 5% "restocking fee". I tell him that the money hasn't even left my bank yet, and I shouldn't have to pay a fee to cancel my order that hasn't even left your building. He doesn't budge from this "5% fee", and I tell him that I will not be doing business with Toytec ever again, and that I will be posting about this on various forum, including TW. He responds with, "We look forward to seeing your post".
- End call
Here are some screen shots and timestamps:
Order confirmation at 6:50pm
My cancellation email at 7:11pm
The "shipping" email I received the next morning
Now, I got an email saying my order has been cancelled. The total is still pending in my bank account, and no fee has shown yet. Hopefully they put their thinking caps on and realize $2 isn't worth losing a lifetime customer.