I recently purchased my pickup back in March and one of the first things I began looking at were nerf bars. I first was thinking about purchasing an OEM set of bars, but after research, I decided I actually wanted a set of sliders, since they sat closer to the truck. My height made it where I didnít really need a set of nerf bars, but at the same time, they could be helpful with others.
After the decision, I started sending private messages out to vendors on Tacomaworld asking various questions for bolt on sliders. Of the vendors that I messaged, only one company responded, being BeefedTaco. In the beginning, Beefed Taco was extremely nice and answered all of my questions. I decided to give him my business. I purchased a set of sliders on May 27 and was told that it would be approximately 6-8 weeks.
Well, fast track to today and I have yet to receive the bars. I waited till 7/27 to send Brian an email asking about a status. The reason for this is that I travel back and forth for work and wanted to make sure that the product would be received where I was currently at. I never received a response. I then followed up again on 8/3 and received a response on 8/6 asking for more time. Lucky enough, about a week later, I had some extra cash and told BeefedTaco I could pay for the shipping. I received an invoice the same day and I paid for the shipping cost two days later. A few weeks went by and again, no response to a shipping date. I sent another email on 9/8 asking for an update and no response. I then followed up on 9/10 and said that I had not received a response and if this was the case, I would be filing a claim with my credit card company. BeefedTaco replied and said that he had some issues which I can understand and asked for more time. I specifically asked how much more time and he said two more weeks. Well, three weeks went by and again, no response. I then decided to file a dispute with my credit card company as I had yet to receive any response. I still have not heard anything from Beefedtaco.
What has frustrated me this entire time is how long this process has taken when I was originally told up to 8 weeks. Never once has BeefedTaco communicated to me his longer lead time, I always had to be the first to ask the questions. I did not want to have to file a claim for the purchase as I wanted to do business with him, but when someone has all of my money for that long of a time and I have nothing to show for it, I have an uneasy feeling. Street Tacos might sell a great product that everyone can swear by, but I was not willing to wait any longer when I was told a different story and never received a follow up.