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Old 10-20-2009, 04:15 PM   #1
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Crutchfield.com

I recently ordered an install kit for my aftermarket cd player, it was quickly shipped and good shape, except for a bracket that had a broken tab. i called them up, they emailed me a return slip and said they'll send a new one as soon as they get the old one back. Great Customer Service!!!!
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Old 10-20-2009, 04:22 PM   #2
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Agreed great customer service..you pay a little more but IMO its well worth it.
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Old 10-25-2009, 01:42 PM   #3
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Iv ordered numerous cd players/speakers from Crutch. Never had an issue with them.

x2 on the customer service
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Old 10-28-2009, 12:54 PM   #4
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yep, i havent ordered from them in years but back in the day I ordered EVERYTHING car audio related from them and I agree - GREAT service indeed!
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Old 10-28-2009, 04:31 PM   #5
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they are a good resource when researching products, but i would never buy anything from them... too much mark-up on prices. i know you usually get what you pay for but that doesn't mean that you have to over pay for it either.

Quote:
Originally Posted by Tallyman89 View Post
The wrong wiring harness was sent to me. I called them and they overnighted the correct harness to me and told me to keep the first one. Very good service.
you got to keep the first one because it cost them like $4 for the part and prob charged you $20. Think about it, they gave you one for free and paid to overnight another one to you- they must have made quite a bit off you for them to be able to afford to do that. why give them praise for being nice when they are ripping you off in the first place?

in my younger days i worked for 1 independent and 2 big box electronic retailers... i've dealt with plenty of distributors and manufactures, if you knew how much these guys make on their products- you wouldn't buy them. i recommend doing a lot of research on products and then find a reputable company and get the cheapest possible price- i don't know about you but i work hard for my money and don't like to give it away for no reason.
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Old 12-30-2009, 01:08 PM   #6
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If price isn't too much of a concern and you are buying something that requires an install, they are the way to go. They will provide all the tools and instructions you need to get the job done.

If you are pretty sure you won't need a high level of service, a better price is usually found elsewhere.
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Old 12-30-2009, 01:24 PM   #7
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Quote:
Originally Posted by PolishAndWax.com View Post
If price isn't too much of a concern and you are buying something that requires an install, they are the way to go. They will provide all the tools and instructions you need to get the job done.

If you are pretty sure you won't need a high level of service, a better price is usually found elsewhere.
Exactly this. I buy head units from them because the costs usually balances out between them and other retailers as Crutchfield includes the installation kit and wiring harness adapter. Having the detailed instructions for removal/installation of the parts is a really nice touch.

I'll usually buy other components elsewhere after researching at Crutchfield.com but almost always buy head units from them. I figure it's the least I can do considering I use their site as a resource when shopping around.
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Old 12-30-2009, 01:28 PM   #8
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Quote:
Originally Posted by mjp2 View Post
I figure it's the least I can do considering I use their site as a resource when shopping around.
I use them as a resource quite a bit as well, especially the customer reviews.
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Old 12-30-2009, 01:36 PM   #9
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i ordered my kenwood hu from them and i love it. would deal with crutchfield again
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Old 01-03-2010, 03:09 PM   #10
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Quote:
Originally Posted by mjp2 View Post
Exactly this. I buy head units from them because the costs usually balances out between them and other retailers as Crutchfield includes the installation kit and wiring harness adapter. Having the detailed instructions for removal/installation of the parts is a really nice touch.

I'll usually buy other components elsewhere after researching at Crutchfield.com but almost always buy head units from them. I figure it's the least I can do considering I use their site as a resource when shopping around.
x2
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Old 01-21-2010, 05:14 PM   #11
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never had a problem with them
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Old 01-21-2010, 05:18 PM   #12
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I'm willing to pay a little more for great service, reputability, and a vendor that is approved for manufacturers warranty. Go crutchfield.
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Old 02-02-2010, 07:05 AM   #13
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I've ordered from Crutchfield before and it's true their customer service is good, but their pricing is a joke. I honestly can't understand how they're still in business. I have to assume they continue to sell to people who are clueless.

I can routinely find the exact same product for 40% - 50% less somewhere else, therefore I'll never purchase anything from them again, ever. When I can save that much money, who cares about their reputation or customer service? I can understand someone wanting the install expertise, but you can find answers to your install questions online.

Window shopping only!
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Old 02-02-2010, 07:28 AM   #14
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There is a Crutchfield outlet in Charlottesville, Va. where I grew up. I always buy my HU there but did get my speakers elsewhere on the Tacoma. I called the outlet when I wanted to add XM to my Kenwood deck on my 07 and they had one in the outlet and shipped it to CA for $50 bucks with everything to make it a mostly factory install. Overall customer service and quality are well worth it to me. With that I always bounce everything off of Amazon just to make sure but you cant beat the dash kits, wiring harness and instructions. All this with 24 hour customer service.
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Old 02-15-2010, 09:04 AM   #15
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I've used crutchfield in the past...they're always awesome with customer service...very knowledgeable staff too. They also have some killer deals every now and then.
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