Just wanted to let you guys know if you were ever in Riverside, CA or live here. Try to avoid Toyota Pros and Mufflers. Last year I wrote about some squealing issues I had with my brake pads. The squealing started after the mechanic at Toyota Pros and Mufflers installed the incorrect pads. Here is my review (which is rather long) , and if you can do me a favor and let other people know of this place.
Toyota Pros & Mufflers
11881 Magnolia Ave
Riverside, CA 92503
(951) 352-6384 (Maybe you guys can give him a call)
Two words: "STAY AWAY !!!." You think you might be getting a good deal, but in the end you pay more. I should of stayed away from this place just from reading the title. I needed my front brakes to be looked at. So I take it in, and the head mechanic, which is the only mechanic there, tells me that my rotors are warped and that I need new brake pads. I knew this was true, because I did some research. So I'll give him some credit for diagnosing the issue. So I asked, "how much will it cost?" He gives me a price which is about $50 dollars cheaper then the dealership. So I sign and let him take care of my truck. Before I left I asked him, "how long will it take?" He said, "3 hours." So I left and went for a long walk. I must of been walking for about 2 hours. So I decide to give him a call, and ask him how my truck was doing. He picks up the phone and tells me,"oh your truck, yea its done." I asked, "How long did it take?" He said, "1 hour" I was confused, I asked, " I thought it was going to take 3 hours." What annoyed me is the fact that he did not call me to tell me that my truck was done. So I get my truck back and everything felt good. The next day is when the problems started to happen. The brakes were making a squealing sound. I called him back and told him about it, and he tells me that it's normal. Personally, I've worked on motorcycles and every time I've changed the brake pads there is never any squealing sound. So I thought to myself, "Okay, it must be a truck thing." So he tells me that they need to be broken in for at least 500miles. And if the problems persisted that I am more then welcome to bring it back to him. So 500 miles had past and the squealing had continued. So I take the truck back to him and I had to force him to put on some anti-squeal grease, that he believed wouldn't work. And to my amazement he was "correct." So I figure I'll just live with the squealing sound and continue my daily life. A couple months had passed and I had just started to learn how to live with the squealing sound. Until yesterday, as I pulled out of the parking lot I noticed my left-front brake caliper was making a clinging sound, like metal hitting metal. So I popped my truck into neutral and pushed it, and to my disbelief my brake shim on my front caliper was dangling. So I immediately called the Toyota dealership and they told me to bring it in. Long story short, they tell me the aftermarket brake pads are undersized and too hard for the stock rotors. Not only that, but the brake pads had ruined the rotors. So now I needed new brake pads, shim assembly kit, and rotors. And the price was three times more compare to the price at Toyota Pros and Mufflers. So in a brief conclusion. STAY AWAY FROM TOYOTA PROS AND MUFFLERS!!!!. It is not worth your time and money. PLEASE STAY AWAY FROM THEM, I must repeat this. If you want to save money, make sure you know the mechanic or just do it yourself, which I should of done since the beginning. Again, STAY AWAY FROM TOYOTA PROS AND MUFFLERS!!!!
The only reason I went to their shop was because I am a true believer in supporting our local businesses.
If you have time look at some Public Court Records
Do a search for Raul Marquez (Owner/Mechanic, Toyota Pros and Mufflers), and you guys will see that he has been to court several times.
UPDATE: I got new rotors and pads and there is NO SQUEAL.
Thanks for reading