POSITIVE UPDATE: 04/22
After my poor experiences with this vendor, I left appropriate feedback on Amazon. About 2 days ago I got an email from the president of AutoPartsDealer. He apologized for the poor shopping experience and explained that his business had expanded faster than he could keep up and the level of service had suffered. He also made a very generous offer and asked me to consider trying them again and retracting my feedback on Amazon.
I emailed him back the next day thanking him for his email and telling him that I would be interested in taking him up on his offer and trying AutoPartsDealer again.
I talked to him over the phone today and he apologized again and thanked me for the opportunity to make things right. I ordered a set of EBC Sport rotors for my truck and he said he would get them shipped out as soon as possible and get me the tracking information when they shipped.
Although the initial purchase didn't go well, I can definitely respect a person and a company that would admit fault and go out of their way to contact me to make things right. To me, that makes the overall shopping experience a positive one. The negative feedback I left on Amazon doesn't really apply anymore since things were made right so I was happy to remove it.
I'll let you all know how this turns out! If this goes well, I'd be willing to try them again for future purchases. Their prices are definitely competitive!
Original Post Below
I ordered a AFE Pro-Dry S 21-90044 filter and an AFE 28-10091 pre-filter from AutoPartsDealer.com. These filters were intended as a replacement for the oiled filter that comes with the TRD intake.
They were shown as in-stock and ready to ship when I placed the order at the end of March. Expected delivery was April 2 to April 7. On April 5 I received an automated email from Amazon saying that the items had not shipped and my card had not been charged. I emailed AutoPartsDealer.com through the Amazon site on the same day requesting an estimated ship date by April 7th. I didn't get a reply by the 7th, I still have not received any reply from them. I emailed Amazon again letting them know I did not receive any response and that I wanted to cancel the order.
Amazon replied that the order would be automatically cancelled but that I could further things along by emailing the seller to cancel the order, which I did. I requested that they confirm my order was cancelled. I didn't get any communication from AutoPartsDealer.com about it.
Today, I received a ship notification from AutoPartsDealer.com for an order that I cancelled 5 days ago. I emailed Amazon again this morning, and they have filed a claim on my behalf under their 'A-to-Z Guarantee'.
Amazon's customer service up to this point has been great. They respond to emails in less than 3 hrs. They actually read the message I send and respond to its specifics. There are portions of their reponses that are cut-and-paste standard responses to situations, but they do mention specifics from my emails. Its nice that they don't just send out cookie-cutter responses that may/may not fit the email.
Does anybody have any experiences with the Amazon A-to-Z? What can I do to make sure I don't get stuck with these filters? The Amazon claim is supposed to be reviewed by the 28th. The filters are en-route and should be here by the end of the week. I'm not going to even open the package.