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4Wheelparts Shop Fu#k'd up my Truck!

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Old 04-30-2010, 07:26 AM   #1
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4Wheelparts Shop Fu#k'd up my Truck!

So i was getting my new wheels and tires put on a couple weeks ago at the local 4wheelparts shop in Norcross, ga. While on my way back to the shop to pick up the truck, i got the phone call: "we had an accident".... The guy told me while test driving my truck after installing my new wheels, the front driver's side wheel BROKE off, damaging the wheel, wheel well, and parts of the body quarter-panel...WTF! They said the lugs weren't tightened properly....luckily the suspension, brakes, and all other important stuff wasn't affected by their little mis-hap. i was pretty pissed, but this is what they did for me. Of course they ordered a new wheel for me, which took another week of waiting. they sent my truck over to a local body shop where they replaced all damaged parts, ordering new from toyota. they also fixed ALL of my previous scratches and dents on the truck. Now, 4wheelparts is giving me free install and alignment on new camburg UCA's i just ordered.
Ive had the truck back for a week and everything looks better than it did before all this even happened. all dents and scratched gone! everything riding sweet now. so all in all, because of this little mis-hap, my truck came out better than it did when it went in, and 4wheelparts now owes me free install & alignment on my new camburg uca's, hopefully coming in next week.

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Old 04-30-2010, 07:30 AM   #2
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bummer for the mishap, but it sounds like they are taking care of problem. that's good news. happy ending.
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Old 04-30-2010, 07:31 AM   #3
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sweet
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Old 04-30-2010, 07:32 AM   #4
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Wow!! Dumbs up... to 4wheelparts shop in Norcross, GA for coming thru for you, that could of turned out ugly!! .....and where are pics of your install?....
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Old 04-30-2010, 07:34 AM   #6
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Glad everything turned out okay. It's good that they fixed all of your truck.
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Old 04-30-2010, 07:35 AM   #7
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in a sick, twisted way, i wish that could happen to me. my truck could use a little time at the body shop repairing scratches and a dent!
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Old 04-30-2010, 07:36 AM   #8
What could go wrong?
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....Exactly, now what is the address of this shop, and can anyone lend be a tire iron so i can loose my lug nuts.

Kudos to them for looking after the customer and going above and beyond in fixing their mistake.
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Old 04-30-2010, 08:12 AM   #10
wo ai ni bao bei ^_^
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first happy 4WP story I have ever heard...and it evolved from a horror story
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Old 04-30-2010, 08:17 AM   #11
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Quote:
Originally Posted by blackhawke88 View Post
first happy 4WP story I have ever heard...and it evolved from a horror story
Haha yep... They also offered me a rental car for a week but i declined the need because i drive a work truck, so that prob saved them a sack of $$. thats prob why they hooked it up too
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Old 04-30-2010, 08:24 AM   #12
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4 Wheel Parts. Any location you go in any state has shitty service. They sold me shocks that didn't fit my Ranger. I don't get why people keep using them. Once I got an ad and one of the offers was a free diff fluid change with purchase of $25 or more. Hell no would I let them change my diff fluid. I have never used them since they sold me the wrong shocks. All I see is bad reviews.
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Old 05-03-2010, 07:31 PM   #14
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Whoooo Hooo!!! Sounds like they take care of their customers!
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Old 05-03-2010, 10:05 PM   #17
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Quote:
Originally Posted by fishinsteeg234 View Post
So i was getting my new wheels and tires put on a couple weeks ago at the local 4wheelparts shop in Norcross, ga. While on my way back to the shop to pick up the truck, i got the phone call: "we had an accident".... The guy told me while test driving my truck after installing my new wheels, the front driver's side wheel BROKE off, damaging the wheel, wheel well, and parts of the body quarter-panel...WTF! They said the lugs weren't tightened properly....luckily the suspension, brakes, and all other important stuff wasn't affected by their little mis-hap. i was pretty pissed, but this is what they did for me. Of course they ordered a new wheel for me, which took another week of waiting. they sent my truck over to a local body shop where they replaced all damaged parts, ordering new from toyota. they also fixed ALL of my previous scratches and dents on the truck. Now, 4wheelparts is giving me free install and alignment on new camburg UCA's i just ordered.
Ive had the truck back for a week and everything looks better than it did before all this even happened. all dents and scratched gone! everything riding sweet now. so all in all, because of this little mis-hap, my truck came out better than it did when it went in, and 4wheelparts now owes me free install & alignment on my new camburg uca's, hopefully coming in next week.

This is how all places should take care of people. I am glad they took care of you but it sure reignites a flame for me. It's ridiculous that Toyota of Dallas doesn't even come close to comparing in service... Shady ass dealership...
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Old 05-11-2010, 05:44 PM   #19
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glad it all worked out for ya, nice to see they took care of ya and owned up to everything. i wonder if somebody got canned from 4wp for this mishap.
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Old 05-11-2010, 05:45 PM   #20
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Bummer man. But at least they are/have fixed it for you! can't argue with that.
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