Over 2 weeks ago I ordered an HID kit and relay harness for my gf's civic. After 2 weeks of not even getting an email saying my order had shipped, I submitted a service ticket through their website and was replied to the next day via email that their system has been down due to some glitch that happened when they were upgrading their website. They say that the order would be shipped once they got their shipping containers in. They also said I would have to create a new online account because all of that information was lost.
I understand that things happen and that as the company grows that issues will arise. I decided to be patient and wait for the kit to arrive but had also decided that I would look elsewhere for hid kits.
Well I got a package in the mail today and all it contained was the relay harness. No other invoice information or even a hand written note saying the kit will ship in another box...nothing. I called but of course they are closed so I will wait to Monday and call them and see what they deal is. Hopefully they come through and get the kit shipped out.
I know the situation could be much worse and I am gratefulthat it isn't. I think the bottom line is that if you have 3-4 weeks to wait for your parts to get there, DDM Tuning is a good place to go. I doubt I will do business with them again though.