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-   -   ECToffroad.com can blow me! (http://www.tacomaworld.com/forum/vendor-reviews/151791-ectoffroad-com-can-blow-me.html)

705 Taco 04-15-2011 06:07 AM

ECToffroad.com
 
This all started because Toytec won't ship to Canada and ECT apparently will. I ordered Eibach coils from them over a month ago. They charged my card March 16th. I called them March 25th to get an update. Was told I would be notified by email when they get shipped and given a tracking number. I was also told that I would have to pay another 20 dollars for shipping on top of the 40 they already charged me. I agreed to that because I was running out of options. After calling and emailing over a dozen times each since then they don't answer or call back. I just got off the phone with MasterCard and they're going to launch an investigation. They said I will get my money back but it'll take a while. I'm really not a crap disturber. I just want what I paid for.

Dark Knight 04-15-2011 06:12 AM

http://powerandplay.com/
Can ship from their warehouses within Canadia Land. Call and speak with Greg, He is a good guy that will help any way he can.

BFA 04-15-2011 06:14 AM

thats bs good luck with getting your money back

4WD 04-15-2011 06:17 AM

Quote:

Originally Posted by 705 Taco (Post 3035088)
This all started because Toytec won't ship to Canada and ECT apparently will. I ordered Eibach coils from them over a month ago. They charged my card March 16th. I called them March 25th to get an update. Was told I would be notified by email when they get shipped and given a tracking number. I was also told that I would have to pay another 20 dollars for shipping on top of the 40 they already charged me. I agreed to that because I was running out of options. After calling and emailing over a dozen times each since then they don't answer or call back. I just got off the phone with MasterCard and they're going to launch an investigation. They said I will get my money back but it'll take a while. I'm really not a crap disturber. I just want what I paid for.


Your bitch seems fair enough to me, & its just sad that we see more & more of this as shopping traffic increases buying items online. Its just bad business PR for a vendor to accept/ recieve payment weeks sometimes months before the purchaser has their items, I get that shit happens during the order/shipping process (back ordered, out of stock ,etc;) After the vendor gets paid, seems like theres little incentive to stay on suppliers, shippers, or whomever is holding up the program...good luck !!;)

705 Taco 04-16-2011 12:50 PM

Quote:

Originally Posted by Dark Knight (Post 3035097)
http://powerandplay.com/
Can ship from their warehouses within Canadia Land. Call and speak with Greg, He is a good guy that will help any way he can.

Thanks for the tip but they don't sell Toytec or Eibach.

705 Taco 04-16-2011 12:52 PM

Quote:

Originally Posted by BFA (Post 3035102)
thats bs good luck with getting your money back

I'll get my money back according to Mastercard. It is bs though.

705 Taco 04-16-2011 01:25 PM

Quote:

Originally Posted by 4WD (Post 3035107)
Your bitch seems fair enough to me, & its just sad that we see more & more of this as shopping traffic increases buying items online. Its just bad business PR for a vendor to accept/ recieve payment weeks sometimes months before the purchaser has their items, I get that shit happens during the order/shipping process (back ordered, out of stock ,etc;) After the vendor gets paid, seems like theres little incentive to stay on suppliers, shippers, or whomever is holding up the program...good luck !!;)

Ya I don't know what they are thinking. All it does is piss people off and get a bunch of negative comments on message boards. Anybody who reads this and gives them their money is nuts imho. BTW any Canadians looking for Toytec stuff can get it shipped from National 4wd or Silverwood Toyota. I called Toytec and Ben said he would ship to me after I told him my story so that's cool too.

705 Taco 04-17-2011 11:32 AM

Here's a copy of the last email I sent them:

From: Dean Baggs
Sent: Friday, April 08, 2011 1:44 AM
To: orders@ectoffroad.com
Subject: Fwd: Your Eastside Custom Truck Order (385287) Updated

Hi. My order number is 385287. Your company charged my Mastercard more than a month ago for a pair of Toytec coil springs for my Tacoma. I have not received the product and I donít even know if you shipped it to me. I have emailed and phoned you more than 20 times. Nobody answers the phone or replies to my emails. I understand you are having phone system issues but you must know that I am trying to contact you. My last contact was with Judy on March 25th and she told me I would be notified and given a tracking number when my product shipped. That obviously has not happened. If you canít deliver my merchandise do the right thing and refund the 200 dollars you had no problem charging to my card. If you are sending or have already sent my stuff at least tell me what the status is. I already contacted Mastercard and they have started an investigation into this situation. I will stop this complaint if you send my package. I think this is more than fair. I look forward to hearing from you. You may reply to this email or call 705 333 XXXX.
Thank you
Dean Baggs
Sent from my iPad
Begin forwarded message:

From: Dean Baggs <deanbaggs@gmail.com>
Date: 5 April, 2011 8:40:50 AM EDT
To: "Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT" <orders@ectoffroad.com>
Subject: Re: Your Eastside Custom Truck Order (385287) Updated

Can you please email me with the status of my order? The order number is 385287.
Thanks
Dean
Sent from my iPhone
On 2011-03-25, at 6:49 PM, "Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT "<orders@ectoffroad.com> wrote:

Custom Truck Parts & Fabrication by Order Status Update
Eastside Custom Truck, ECT
------------------------------------------------------------------------

Hello Dean Baggs,

Your order has been updated.
Order Status: Processing

This Is Test

Best Regards,
Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT


Shipment Information:
------------------------------------------------------------------------

Shipping Address:
`
Attn: Dean Baggs
X XXXXXXXXXX Dr.
N/A
Hillsdale, Ontario L0L1V0
Canada
705 333 XXXX

Shipping Method:
UPS Standard

We will notify you by email when your order ships.


Order Details:
------------------------------------------------------------------------
Quantity: 1
Item: Tacoma 05-Up - Eibach Front Coil Springs - ToyTec (892-620 (Ta))

Unit Price: $149.99
Total Price: $149.99
------------------------------------------------------------------------
sub total: $149.99
shipping: $65.00
handling: $2.00
------------------------------------------------------------------------
total: $216.99


Questions:
------------------------------------------------------------------------
Year
2011

Make
Toyota

Model
Tacoma

2WD or 4WD
4WD

Notes
2.7

------------------------------------------------------------------------


Billing Address:
`
Attn: Dean Baggs
X XXXXXXX Dr.
N/A
Hillsdale, Ontario L0L1V0
Canada
705 333 XXXX ext `


Order Number: 385287


------------------------------------------------------------------------

Please send all inquiries to:
Custom Truck Parts & Fabrication by Eastside Custom Truck, ECT
orders@ectoffroad.com
(425)-820-8687 & (360)-554-0044

To review our order policies please visit:
http://eastsidecustomtruck.com/p-79-...tml-terms.html
Reply Forward

705 Taco 04-19-2011 06:13 AM

They did end up shipping my eibachs after some technical issues with their system.
Just wish I could have been kept in the loop.

Blackdawg 06-29-2011 11:15 AM

I ordered eibach coils back in april...and still havn't heard from them.

I have tried emailing and calling and i can't even get ahold of em..charged me already too..

Dark Knight 06-29-2011 11:28 AM

Quote:

Originally Posted by 705 Taco (Post 3040971)
Thanks for the tip but they don't sell Toytec or Eibach.

Second great option... Call Diversion Performance in Alberta.

4WD 07-06-2011 10:41 PM

Quote:

Originally Posted by 705 Taco (Post 3053991)
They did end up shipping my eibachs after some technical issues with their system.
Just wish I could have been kept in the loop.

Tecnical diffs my ass !! Glad you finally got them bro'

Quote:

Originally Posted by Blackdawg (Post 3373752)
I ordered eibach coils back in april...and still havn't heard from them.

I have tried emailing and calling and i can't even get ahold of em..charged me already too..

& so it continues, sorry to hear that man, WTF is with these distributors, don't they like repeat customers ?? They think they're the only game in town I guess.. do a follow up with your card holder like the OP did, maybe that'll help, good luck..

Blackdawg 07-06-2011 10:41 PM

Quote:

Originally Posted by JKlam (Post 3402020)
Just call me! I am in charge of accessories at Silverwood Toyota! :D

say what??? you can fix the problems???

Blackdawg 07-06-2011 10:43 PM

Quote:

Originally Posted by 4WD (Post 3402046)
& so it continues, sorry to hear that man, WTF is with these distributors, don't they like repeat customers ?? They think they're the only game in town I guess.. do a follow up with your card holder like the OP did, maybe that'll help, good luck..

I hope so...going to just order strait from Toyotech as soon as i get my money back. Only reason i ordered from them is to save a few bucks...NOT worth it.


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