Originally Posted by HairyAmerican
no problem about piggy backing. lol. i have read reviews on truckaddons.com and they are not good at all to say the least. can you shed some light on that scott? i just dont want to run into some of the stuff i read about. on a good note i have heard that yall have been doing better.
Please share where you are reading this, I'd be interested to see it. Kind of a very broad, general statement that doesn't help correct anything.
Funny that our customer gets the opportunity to throw us under the bus, yet we aren't given a chance to defend ourselves toward what they post until sometimes months after. Last night, a Sunday at 7:45pm, I get called a "f!@$# idiot" because I couldn't help a customer fix a tuner he bought used on Craigslist that he was obviously scammed on. Yet he will post up somewhere how horrible our service is, completely leaving out any and all details about the true situation.
We aren't always the hero, sometimes we do have to disappoint people, but there is never both sides of the story when these threads are put out there.