Tire AIR LEAK

Swap the valve stem. It's so easy, might not fix but it might. Not sure but it seems like you're chasing your tail it's at least worth a shot.

 

I'd contact Toyota Corporate about this and open a case.

 

Just got off the phone with Toyota Canada. They have asked me to take my truck to another dealership a little closer to my home (couldn't buy my truck there because they had ZERO in stock), they made me an appointment which was just confirmed by the dealership at an acceptable time.

This dealership will try to solve the issue if not will replace the tire, plus they have taken my complaint for the other dealership. Not sure what they will do about it though..... Maybe the fourth total visit, first at new dealership is the charm?

 

I'm out.

 

It should be repaired on their dime, under warranty. This includes replacing the tire.

 

Just an update took it into another dealership they replaced the tire as tire was not correctly sealing to the rim was my understanding (could be wrong). Covered under warrantee, spoke with the service counter rep and they said it should have been done the first time I came in at the other dealership if not the second, if they cannot solve the issue it's not the clients responsibility to buy a new tire when it's under warrantee.

Needless to say I will not be taking my truck back to the first dealership for future issues if I have them.

 

Keep an eye on the valve stem too as it might be part of the issue. My wife's car had a similar problem and always had her TPMS light come on until eventually she just got used to it being on. That's unacceptable to me, especially in a new car. Awesome service writer (not even a tech!) at the dealership told me that TPMS valve stems need to be properly torqued or could cause a real slow leak that is normally undetectable even with the soapy water method. He had a special tool that he placed in the opening of the valve stem and turned it. Looked like a small barrel key. I could hear a ratcheting sound as he did this and he said that it should not be turning as much as he was able to. 5 min and he was able to fix the problem that a bunch of other people told me to replace the tire or that it was defective. Hope your problem was fixed, but just thought I'd share so you can keep an eye on this as well...

 

OK, so an update on the truck and the tire.

Took it to another dealership which Toyota Canada told me to take it to. Was told that because it was covered under warrantee the tire would be replaced free of charge. GOOD, I thought finally this is going to be fixed. I was unable to answer my phone when service called me to tell me the truck was ready for pick up. Had to pick it up after work and after service had closed so I dealt with the receptionist. When I looked at my service bill the tire was NOT replaced instead they found a small puncture which was patched. I asked the receptionist why had only the tire been patched when I was told by both Toyota Canada AND the dealership that the tire would be replaced. My answer was because the warrantee I have only covers new tires if they cannot find the reason for the air leakage or if the tire is punctured beyond repair.

So first of all I was pissed that I had taken it to one dealership for over 2 months trying to figure out what was wrong and them giving me the "I don't know line" and telling me I needed to buy a new tire. Then having another dealership finding a puncture and fixing it when they told me it would be replaced. Called Toyota the following day to tell them my complaints to which I received a similar comment to the receptionist, my warrantee would have covered a new tire if they could not find the issue or if there was a puncture too large to patch.

Whatever thought you know what at least the tire is fixed be done with it.

NOPE, within a week of them "patching" the tire it was low again took it back to Toyota immediately waited about an hour in service for someone to look at it when they finally did they couldn't find anything wrong with the tire. So according to their logic and warranty, new tire? NOPE instead we think it's a valve stem issue, we will replace the valve stem and see if that does anything. Anyways I quoted their receptionist and the Toyota rep I had spoken to if you can't find out what's wrong with the tire REPLACE IT. To which I received well sire we are still trying to locate the issue it could very well be the valve stem, we will replace that and see if that fixes the problem.

Anyways left learning that the warranty isn't worth the paper it's written on. Sure I have the warranty but first let us try EVERYTHING that maybe causing it making the customer come into service once a week until the tires are worn out and needs new ones and then charge him because he has been putting extra wear on his truck by running a flat tire.

So a week later after the valve stem replacement and guess what tire is low AGAIN! So dropped it off before I went to work this morning with the hopes of a new tire, also asked to speak with the service manager who "should" be calling me this morning as well as the manager of the dealership I purchased the truck through. I have expect them to come back with the Dane Cook sketch of theirs miniature unicorns jumping around inside my tire puncturing holes in the tire with their mini horns.

This weekend I am heading up camping for a week and last thing I need is a flat tire when I am trying to leave and 50+km away from the closest gas station, but don't worry so says the service tech I have a spare tire just incase......

 

You are dealing with idiots, take it to a independent tire retailer (Discount Tire is good at this), pay the $20 or so to get it fixed right and move on...this is not rocket science, you are wasting time and money taking it to the dealer, prolly cost you more so far than a proper fix would have cost...quit beating your head against the wall..move on..

The tire I recently had fixed at Discount Tire it holding air like it should, no hassle, in and out in less than an hour without an appointment....

 

This is what most ppl have already recommended, but I don't think they have discount tires in Canada.

 

But they do have independent tire retailers that know their shiza....this is an anoyingly simple problem to fix, the dealer is obviously an idiot...just get it fixed and move on....

 

With a good tire/wheel tech,this should have been resolved first visit.
With a slow leak it may be difficult to find but found by using a dunk tank.
If it turned out to be a puncture,the fix should have been comp'd by the dealer.
A trip to Sears and $20 U.S. Would also have fixed the issue with a inside patch.

 

yup, what he said...

 

Put your foot down, dont take no for an answer.
ask to speak to their manager, if they cant help you, then ask to speak to their manager, and if they cant help you, keep asking to speak to the next manager higher up until you get this taken care of.

i work in corporate, and i can tell you that this works. just keep going up the chain until it gets resolved.

 

We do not have discount tires here in Canada. We do have many similar type of retailers though.

At this point it is more the principle that's pissing me off not even the tire so much now. I rarely drive and luckily I am within walking distance of my work and of the nearest Toyota service so by no means is it out of my way to drive less than a couple of minutes to Toyota to get it "fixed". That's why I keep taking it back to Toyota, because it is so close. At this point I get the feeling they want me to take it to a tire retailer to get it fixed and just leave them alone, but if I have a warrantee to get it fixed I will bring it back until it is fixed (that's what my warrantee is for). And for them to give me attitude about my low tire telling me that's what my spare is for, I will continue to bring it back until it is fixed.

As I said at this point it's not about the anymore its more about the principle that if you have a warrantee you should be honoring it to the customer. Especially to a new customer of a truck that's less than 6 months old.

 

Another + for Discount tire co. Took my brand new F150 in because I didn't want to change tire on side of road [110 degrees and no shade] local discount tire store in Buckeye AZ removed, repaired, balanced and replaced on truck all in under 1 hour and at no charge I have bought several tires from them both before and after. They do know how to keep a customer.

 

OP Did you read your warranty in included with owners manuals? Toyota as well as any other manufacturer specifically disclaim any warranty for tires but instead say tire warranty is by tire manufacturer. Also tire warranty does not cover road hazard [punctures] unless a road hazard warranty is purchased so it might be a good faith issue with the dealer it is not required under Toyota's warranty

 

My warranty covers road hazards.

As per my previous comments was even assured by the service department that if it was a puncture it would be fixed and if the leak was not found or the puncture was to large to patch they would replace the tire free of charge under my warantee. So far they have finding excuses not to replace the tire.

The first dealership found no puncture on my multiple trips in and suddenly bring it to a new dealership and there's a puncture. But they are still unable to fix it. Sounds suspicous to me.

 

You stated you are going on a road trip this weekend....frankly, I would pass on the dealer and get it fixed at a shop....yes, you have a warranty, but by now you probably have not built up any good customer points with all the visits and drama that has ensued...not to mention, they will probably be pulling an attitude on you now...

For peace of mind, get it fixed at another retailer, someone who has a dunk tank, it will get fixed ASAP....

Sometimes it is best to back off when dealing with idiots, save your battles for more significant problems...

 

Just got off the phone with the service manager asking me to come in.

#1 Issue was the punctured tire, funny because the first dealership couldn't find any puncture. But as he stated this may have been caused after I had taken it to the first dealership.

#2 Issue is a problem he has never seen in the last 22 years working with Toyota. The rim was improperly forged and was actually leaking at the rim not at the tire. It's something they do not usually check for because as he stated it's something he has never seen in 22 years.

He suspects that the rim was always the route issue for the low tire pressure and why the other dealership was unable to find it and sometime between the time of seeing the first dealership and the second dealership I punctured the tire with a screw. Therefore leading the second dealership to think it was just a punctured tire issue.

At first I thought yeah right seems awfully coincidental to puncture the tire in the 2 weeks I was complaining about the exact tire but come to think about it I did help my dad out on his jobsite for the 2 weekends in between and likely drove over a screw. Still seems coincidental but not un reasonable.