5k service.. Tires weren't rotated.

Nope, I it must be set for less than 30 lbs. I thought it was supposed to be x % below recommended psi but guess not. Probably not reset for BFG ATs

 

Nailed it. I've recently audited a Toyota dealership and they have Service Runners, Light Duty Auto Techs, Semi-Skilled Auto Techs, Lube Person, Heavy Duty Truck Work, and Advanced Technician. They also had an apprentice program. From my understanding, anyone of these employees could perform the duties of oil changes and tire rotations. However; I seriously doubt the heavy duty and advanced techs are doing oil changes for the Toyota Care program.

 

I can only report the dealer experiences I've had and the vast majority of them are terrible. I don't think they're out to get me or my vehicles, but the factory trained monkeys definitely cut corners. I also think Toyota's QC on a truck off the factory line is a lot more critical than what the dealership does after a maintenance service (ie. wheels falling off after a tire rotation).

 

That experience was at ventura toyota.

This was the same dealer where i had to stand under my truck on a lift in the service bay and explain how to measure driveline angles to the head service mechanic for the driveline vibe TSB. After showing him how to read the TSB and measure the angles properly (with the angle finder i provided as they ordered the wrong tool to do the job originally) i highlighted and circled the proper part numbers and handed him the sheet. A week later parts show up, and the wrong leaf packs were ordered. So they ordered the right leafs and finally managed to get them installed.

Needless to say i will N E V E R go back to ventura toyota for anything other than to fuck them over on buying a car.

 

My dealer enjoys doing extra work without talking to you first. I took my truck in for a simple oil change on my lunch break, of course they said it wouldn't be done for about an hour and fifteen minutes, so I asked if their courtesy driver could take me back to work and pick me up from work to get my truck and they said sure. A couple hours later I get a call saying my truck was done and that they'd also replaced my cabin air filter because it needed it, essentially doubling my bill, without even asking if it was ok to do. AND that their courtesy driver wouldn't be able to pick me up so I'd need to find another ride. This was the second time they've charged me extra without talking to me first.

The last time, which was also the last time I took my car there, I asked them to simply diagnose the issue I was having. The car still drove fine and I was in a situation where I could fix it myself if I'd known what was up, I just wanted them to diagnose it, and I explicitly asked them to diagnose and NOT fix it. They called me a few hours later saying my car was done and my total was $275. I asked "$275 to diagnose my problem?!" and their response was "Well how do we know if we diagnosed it correctly if we don't fix it?".

Needless to say Lewis Toyota in Topeka has lost my business. I took the truck to them for the oil change as a second chance for them since it had been 6 or 7 years since the first issue I had with them and nothings changed.

 

Why did you pay them for the additional service? I would have refused to pay the additional charge.

You sign a work order when you drop off the vehicle which details the work that is to be done. IMO anything they include extra without a notification is a freebie. Been there done that.

 

When mine gets serviced, I'm there talking to my tech...dealership doesn't care, so I know it all gets done.

 

Just think...they have 4 more chances to do the same thing...if you let them.

What good is free service if it's not done or done incorrectly?

Do it all yourself.

 

I'm pretty sure the Baja's & Pros are set based on the spare tire.

 

Man you guys have got some horrible stories about Toyota dealerships. I would be so embarrassed and furious if any of my service staff did things like this.

 

The filter installed at the factory has a different P/N than the service filters sold at dealers. Since it's your truck's first oil change, look at the filter P/N. If it ends in -YZZD3, the filter got changed.

 

They called when I was super busy at work AND with my boss, plus I was so frustrated that I had to find my own ride back I just wanted the situation to be over at the moment; I paid over the phone and told them to just leave the keys in the truck "under the floor mat", which they didn't do either and just left them on the seat under the receipt. I planned on going back or at least calling the next day, but I had a 13 hour work day, and by the second day I was mostly over it. It was a $50ish reminder

 

Well your truck your choice. That is why they do crap like this, people allow them too get away with it.

 

My load E 33s are at 40 psi and I watched my tire guy reset the TPMS at that pressure. I have aired down to 20 psi without tripping the sensors, as long as all 4 tires are at the same pressure.

As for my dealer... The techs drive your vehicle to service bays in a different part of the building and customers are not permitted there. How's that for providing the customer with confidence?

 

dealer response:

First, please accept my apology for your recent service visit and the work that was not completed. I also want to thank you for taking the time to email us your concerns instead of simply never coming back. Our shop foreman & service director have investigated the matter, spoken to all of the people who were involved in your visit and because of the seriousness of this incident, disciplinary action with our personnel was taken where appropriate. I also think it's important to inform you that in addition to looking at a video-taped recording of your vehicle being worked on we also reviewed 15 other vehicles that were serviced by the same technician who worked on your vehicle. In all of those instances the work that was supposed to be performed was, in fact, performed. This leads me to believe that the incident involving your Tacoma was a onetime isolated incident and not a systemic problem in our service department. After speaking with the involved employees, I don't feel that what happened with your Tacoma was malicious in nature. I think it was an example of a young man making some poor decisions and not remaining focused on his assignment. Based on the feedback he has received from our management team, coupled with quality control safeguards that have been implemented for his work, I am confident this will not happen again.

I hope you can sense how seriously we take incidents like this. As you know, our business is 100% predicated on our reputation and the quality of work we produce for customers like you. In situations like this, I believe how we handle the event and the steps we take moving forward to ensure these types of situations are minimized, if not eliminated completely, are equally as important. I hope you will give us another chance when your vehicle is due for service based on what we have done in response to this situation.

In the meantime, if there is anything else I can do to repair that relationship or to make up for what happened, please let me know,

____________________________

I still find it hard to believe that the one person that decided to mark his tires is the one person who's tires failed to be rotated.. but.. whatever, I won't be going there for service again.

 

They're not.

If you or anyone thinks an ASE mechanic is changing your oil, you probably believe new car dealer's invoice is true.