Online shopping chat button

When shopping on a website how often would you use a live chat button if you had a question, and that service was offered?

 

I usually don't, but depends on where it is... A couple times I've gotten some awfully biased answers, but other times I've gotten impartial answers...

 

i really use it. if i have a question about a specific product then i will. If its "should i buy this or this?" no... they almost always point me to the most expensive one. screw that i wanna save money if i can

 

I used it while on the verizon wireless website. I was buying a new plan and switching from AT&T. The lady kept telling me everything I wanted to hear. She told me that I could by the phones in early November, and not activate them until late november. Well, I got a bill towards the end of November for the months service. I hadnt even activated my phone yet and I was getting a bill. So, anyway, yeah I have used them. Sometimes they work, sometimes they dont.

 

Thanks. I'm thinking about adding it to our site. I just wanted to see if the "use" would warrant the expense.

 

the times i have used it was to get a shipping quote right away

 

I've used them in the past- but on the limited basis where I know what I want and some suggestions or extra info about a specific is what I need.

They seem to nearly always drive you to the most expensive items with all the upgrades when you let them build a shopping cart for you or whatever....

 

I use it all the time when I have a question about a specific product. Usually for clarification.

 

I use them if I have a question, which isn't very often. It is nice to have the option if you need it.

 

I use it on Crutchfield quite a bit when I'm really interested in something. The only problem is that they really use the chat tool as a way to purchase things and build your cart as opposed to research. Sure they answer your basic question but we all know the real reason is to get you to click "checkout".

 

Not necessarily for questions, but for customer service - I've found online chat is much easier & faster than calling on the phone.
Calling on the phone is faster than e-mailing.
I just hate pressing 50 million buttons on my phone and still not being able to reach a live person or being put 'on hold' forever. Chat is almost always available.

Actually, this isn't necessarily online chat..... but I was trying sooooo hard to find Amazon's customer service phone number to call about cancelling my order. Instead, I found a page that you inputted your phone number so they can call YOU. I thought,...yeah right? Not 5 seconds after I hit the submit button, they called me. I was totally amazed!!

 

That's the worst part of calling anywhere.... not being able to get to a real live person. I've called places that were automated and I never was able to get to a person