FOX 2.0 REMOTE RESEVOIR BLOWN IN 4 MILES

So my friend and I just spent about 8 hours putting on my icon 3 leaf AAL, without overload leaf, and my Fox 2.0 remote resevoir rear shocks. We finish up, put my new wheels/tires on and I take him home. On the way we hit a few drainage culvert things that cross the road in my town, and it was absolutely great and I was super excited. So we get to my friend's house, and I jump out and go back to the driver rear shock and put my hand on it. It's dark so I can't see anything, but the whole shock body, and the wheel well, was coated in shock oil. I just spent 8 hours, and $750 bucks and it is ruined in 4 miles. WTF is up with that??? Also, the center pin and all the other bolts that came with the @icon_rep 3 leaf AAL were garbage, and I had to get new ones at the hardware store. I bought all this through @HeadStrong Off-Road and I know it's not Marie's fault, and she's been absolutely great to deal with, but I am not impressed with Fox, and I hope that Marie can make this right.

 

It's not Marie's responsibility to uphold Fox's warranty? Shocks can fail from the factory, it happens. Submit a warranty claim to Fox and be prepared to drive short 1 rear shock until it comes back.

 

Sounds freak. I'm sure FOX will step up. There good and you bought through a dealer.

Shit happens. Pisser when it happens to you but this is the first I've ever heard of this happening.

Good luck

 

Not sure what she's expected to do but steer you into filing a warranty claim with Fox.

Sucks though.

You should throw some pics in.

 

I'll call in to fox tomorrow and tell them I want a new shock shipped yesterday, I guess. I'm just really disappointed because I spent 2k on the fox suspension and another 2k in the wheels and tires, and 8 months deciding what i wanted, and I won't even be able to drive my truck for another however many weeks. I'll take some pics tomorrow, but it appears the old is coming out through where the resevoir hose attaches to the body, at that nut.

 

They won't ship you one, most likely they'll want the damaged one in a box in their shop for rebuilding.

That's what Icon did when my shock popped in ~10k miles.

 

yea thats just bad luck. hopefully fox will replace it immediately. but i would call headstrong and ask them maybe thats something they could take care of for you since it only lasted 4 miles. good luck, i know it was a rough night haha but it should get squared away

 

Is it possible you got too long of shocks? And going over said bumpers compressed them to much and went boom?




I don't know much about how these things work but it just popped into my head..

 

I thought that as well, but I doubt Headstrong would sell it wrong? I suppose it's possible.

 

How would they know what exact set to you have? I'm sure they can guesstimate it and be close but I dunno. I thought every truck was different.

 

to bottom the rear out tho he must have been jumping the rear in those 4 miles. hard to do with no weight in the back right?

 

Unless they're way way to long and have almost no room to compress...

 

If they're selling the setup they can recommend likely safe pairs. Anyone who visits the long or midtravel thread knows it is definitely possible to go too long or too short with shocks and damage them, but, with stock length gear you're hard pressed to beat the "its a lemon" argument.

 

Heck, I'd blame it on being a lemon instead of my/ dealer error. Just makes more sense.

 

true. only way to find out is to measure them when they come off. should be between 22-24" and if they are anywhere in that range i think its just a defect

 

I'm sure that's all it is, just a faulty product. I'm sure they'll make it alright.

 

That's exactly my point.

 

The only reason I said it was because I did it in my cheap autozone shocks.