Help with ScanGauge II. Blue screen of death!!!

Ok so the blue screen of death might be happening (I just made that up by the way), but none the less Saint Nick brought me a ScanGauge II. I hooked it up to my 1997 Tacoma (took 3 seconds) and I turn the truck on and can’t get anything but a blank blue screen. No words of any kind ever pop up. I tried unplugging, pushing buttons, driving, nothing got it to turn on but the backlight is on. So I have no idea what to do? Send it back?

 

strange... maybe try hooking it up to another car/truck to diagnose whether its an issue with the scan gauge, or your trucks OBD2 port or something??? Oh, and you know the key has to be in the ON position on the truck, right?

 

When installing the scangauge?

 

yeah, the SG has to pick up a signal from the port in order for it to "connect" with the truck.

 

Got it! Thanks cause after I buy my new tires I will be buy a scangauge 2 and did not know that.

 

ohh i didnt know it had to be turned on to connect it. I thought i could just plug in and THEN turn on.. i will go try that.

thanks

 

I believe you can just turn it on, you would push the button in the red circle.

 

Where do you get the scanguage? online only?

 

ok i tried unplugging it from the port turning on the truck (motor running) plugging it in and nothing. i bought it from the scangauge website, i just send them an email as they are closed on weekends.

 

hmm, strange. Maybe try plugging it into another car with an OBD2 as I mentioned before, then if it doesnt work you know its the unit that is malfunctioning.

 

Also, I was looking at the AutoZone website, and it said you can get one from AutoZone, part number SG2. I am assuming that means you can go to one of their stores to get it. Was $149 a couple of weeks ago, but I usually see it for $159. Want one too, but have to wait to pay my insurance bill first.

Tim Glover

 

just got off the phone with scangauge peps. they are sending me a new one free of charge and their also paying for the return shipping on the unit i have now.

 

Glad SG is able to take care of you and send you a new one.