Brand New Tacoma with Brake Failure

Have they repro'd the problem?

 

So this is where I am at tonight...
They called me this afternoon and the service advisor told me that I wasn't going to be happy about what they are concluding but he continues to tell me that they ran a software report and it shows that on several occasions I am applying the brake and gas at the same time. Totally confused by this I proceeded to ask him what that means. I want to know what they are insinuating I have done... drove with 2 feet? But he has no reply. We go back and forth for 15 minutes on the phone and I tell him every reason why this is not possible. (Pedal space vs. small feet, 18 years of driving... including the loaner prius with no complications, the fact that I drive with my right foot only ect.) I could write 10 pages just on this dumb explanation. Tim states that he will be there to explain the print out of the report to me when I come to pick it up in 30 minutes and I can even have a copy of the report. So sure enough I get there and Tim has left for the day. He leaves me a copy of the print out with the customer service lady but nobody is available to explain it to me in lamens. Management also refuses to see me. The print out is called "Vehicle Control History Screen Image" and I read it 100 times. First off, it has a list accelerator tests from before I bought the vehicle. Then it shows one, not several, activation of the gas and brake simultaneously which was hours before I returned it to them when I intentionally was testing out what could have happened in an attempt to explain the issue or replicate it. I told them 1000 times that the one time was intentional but they just didn't care to get it through there thick skulls. It also shows no readings for Saturday evening when the pedal bottomed out for the last time. So here I am, forced to wait in anxiety for this to happen again. It's only a matter of time.

 

Not to be that one dude to crap in your cheerios, but going around and around with him over something you did do probably didn't help your case. If you had said "yes I did, and you can see that it was only when I was trying to reproduce the issue" you wouldn't have seemed like you were changing your story. Changing stories are one of the #1 red flags for people talking out their asses, and so someone probably just assumed that you were doing so.

I still hope you get a satisfactory answer to your issue, no ill will was intended or should be inferred.

I put the blame for a lot of these issues we're having on lousy service writers. Anymore, it seems like any dealership out there has hired tons of people with shitty-ass communication skills, and problems get diluted and whispered down the lane in an inaccurate manner. If you hit the jackpot and get that one person with some semblance of reading comprehension and/or speech skills, you're golden. Otherwise, you're boned.

I have water in my license plate light, I can't tell you how many fucking times I've had to say "No, not the tail light, the light that shines on the license plate. The tag light." at the dealership. People just can't be bothered to understand anymore.

 

I didn't change my story so you aren't crapping in my cheerios. I owned the vehicle for 1 month and 6 times the brakes failed. The morning I brought it in I did a a few personal tests on a vacant road to see how far apart these pedals felt. I told them I did from day 1. They knew that before they took it in for service. So I think you misread what I wrote.

 

Not to mention, I believe they know I'm truthful but have no idea what is causing it so they used that reason as an excuse. But the funny thing is that the 6 times my brakes failed there are no flags on the report.

 

Not to mention... Nothing I have said is the problem. Just an FYI to you, I paid invoice for my Taco. Not the pricing of someone who changes stories. Most of the people in that dealership were overly impressed and mostly intimidated by my level of confidence and knowledge. My validity is not in question. 34 year old chicks that buy new Tacos in cash that they got for invoice who have an 852 fico score and furthermore can stand their own without Daddy in the dealership don't tell stories. To ice the cake I have 12 years in law enforcement in this community, own my own home and can probably operate more yard equipment than most men. But in my free time I like to spend a week driving a Prius so I can jerk around the dealership for no reason at all.

I appreciate your helpful advice but the brakes failing is the issue. Not my way of explaining the complaint.

 

Even if you did that, the only thing that would have happened is that the engine would have gone to idle, no loss of brakes, so I don't see how that would cause a loss of brakes. Doesn't make any sense to me.

 

Exactly. It was done once on 7/24 as a test. I dropped the truck off to them on 7/25. But the brakes failed on 7/23 and 5 other occasions since 6/22.

 

You should do your research before trying to make a funny there Daria, The resident TW mom....
Notice the auto section. If you need me to elaborate, jusk ask.


There are several types of FICO credit score: classic or generic, bankcard, personal finance, mortgage, installment loan, auto loan, and NextGen score. The generic or classic FICO score is between 300 and 850, and 37% of people had between 750 and 850 in 2013.[9] According to FICO, the median classic FICO score in 2006 was 723, and 711 in 2011. The U.S. median classic FICO score 8 was 713 in 2014.[10] The FICO bankcard score and FICO auto score are between 250 and 900. The FICO mortgage score is between 300 and 850. Higher scores indicate lower credit risk.

 

Sounds like someone is being lazy in their root cause analysis. It happens all the time where I used to work. Nobody wants this investigation into why brakes are failing intermittently. They might just want to say we cannot replicate so there is no issue. You might want to have your brakes fail in the dealership new car lot. That might get their attention. And keep pushing the safety issue. Those are the investigations that get top priority.

 

For the brake pedal to go to the floor, the fluid in the master cylinder being compressed by the piston in the master cylinder would either have to leak around the master cylinder piston or exit from some other leak in the system. Where did the fluid go???? How can it “blow around” the master cylinder piston on one occasion and work perfectly well the next. This doesn’t make sense to me and apparently it doesn’t make sense to the Toyota engineers either.

 

Can someone explain to me how a thread on brakes failing attracts people to post about things off topic? Meanwhile legitimate concerns are underway about the safety of these trucks.

 

Ram the f***ker into a tree. Say the brake failed. Get a new truck! Damn seriously though that's bunk. I hope you get it fixed quickly. This could really blow up on them if someone gets hurt

 

Totally agree with this. Breaks don't go to the floor for no reason. There has to be a total leak in the system or air in the lines.

 

i have no idea but...most all cars have throttle by wire, is it possible to have brake by wire where a sensor reads brake pedal movement and applies a hydro unit pressure to the system? Don't shoot me, just thinking outside the box if that is possible now days......how does auto stop/pedestrian collision work where the car stops if you're not paying attention, which means you didnt press the brake pedal.......

 

It makes as much sense as the F-150 recall right now where not one single Ford person can say where the master cylinder fluid vanished to on hundreds of thousands of new trucks. I appreciate your school of thought but in 2016, computers have replaced the thinking for material and parts. I think it's a computer glitch. Something is engaging or failing to engage when it's supposed to. Now if you can explain to me why I'd be wasting precious hours making things up and driving a prius then I will rebuttle with every vehicle complaint that went unfixed resulting in a safety recall or an accident.... Ie 270,000 f150's.

 

I hear you, but not on the Taco. Throttle yes, brake no.

 

That's a possibility with the ABS system overriding your input.

 

This is my exact thought. Computers running everything. Telling you an Iphone looks good so it must work fine... Your breaks look good so they are definitely fine. Meanwhile your Iphone freezes up and your brakes fail.