Toyota Customer Service Feedback

Hi All,
I am curious, for those with defects, that opened up a case with corporate, did you feel like you received good customer service? Did they genuinely seem like they wanted to help you? Please share your honest feedback of your experience.

 

Nice try Toyota Corporate! Do your own homework!

 

?

 

This thread gave me cancer.

 

Check back during business hours. Tonight is going to hell in a handbag.

 

YOU'RE A HANDBAG!

 

Maybe a carpet bag

 

No, they're dumb b1tches. My truck's computer module died at 10k miles and they didn't want to offer me an extended warranty. They informed me if it happened again once the standard warranty ran out, they would take it into consideration.

 

Undercover survey

 

Hey OP, can you talk to your superiors and get me an extended warranty? If Toyota is so sure it won't happen again, as they expressed to me, then put your money where your mouth is.

 

I have 0 affiliation with Toyota. I just wanted to know if people are satisfied with the way Toyota's Customer Exprience people dealt with them. As for my dealings with them, the jury is still out. A couple of the people I talked to seemed professional, but 2 of their agents treated me poorly in my opinion. Did anyone find the staff members to be condescending? I have a real problem with my transmission, and my patience is running out. I am curious about other peoples' experience with the customer experience group.

 

Welcome back @2016_dbag !

 

Thanks dude!

 

Where's Deergetr

 

Which computer module? What would the repair cost have been?

 

To be honest, the several people I've dealt with regarding my differential issue have all felt pretty genuine, concerned and willing to help. I know a lot of it has to also do with company policy as well as who you talk to but I would say I haven't had any issue dealing with them so far.

And I've always gone into the conversations hesitant and wondering "great, what are they going to tell me now" or "great how am I going to have to fight this" but I've been pleasantly surprised and they have handled everything well and better than I expected.

Basically I think they do a pretty good job...and it is a hell of a lot better than dealing with the cable company which just teaches their customer service representatives 1,001 different ways to say "F you"

 

I feel they are like insurance companies. They are suppose to help you, then you have a problem, they look for any reason not to help you.

 

Amen.....like to see what happen's when warranty's run out....were sorry,the number you reached is no longer in service...just saying....Doug in Pa.......

 

Was the issue the ECM (main engine control)?