Dealer rant... didn't change oil!

Do you have that in your Toyota warranty stated ?
Receipts for service is one thing but for oil and filter ?

 

Can you quote the warranty specifically where this is acceptable ?

 

Out of the owners manual =

Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.

It does not say you can not be the provider .

 

It doesn't say you can be either.
I would need it in writing specifically.

 

That is above and beyond a receipt and the filters are bought at the dealer so they KNOW they were purchased by me. FJ and Taco, both use different filters, will buy 4 of each usually.

I do like Yota filters so I have no issue with using them.

 

Just because you buy filters and oil doesn't mean it goes into a specific vehicle.
That is not proof actually from a legal view.
After the warranty is up I do it myself.

 

You are correct . This is why I believe all warranty's are hard to get a claim on . They are written to give the manufacturer so many ways out it will make ones head spin . Most of the time , when you need them they are not worth the paper they are written on .

 

You just made up my mind to just buy the oil/filter at Walmart and take my truck to the local shade tree mechanic 1st of next month, give him $15.00 and watch him pour 6.2 quarts of oil in my engine. Was going to take it and get my 2 free oil changes but I keep reading these bad dealer service dept. threads.

 

In writing from who? The toyota, guy who may not be there when you need the warranty, the ex service manager who used to work some where ? The best we can hope for is that a dealership gets paid enough to do a repair from corp. , and to want to do it enough to agree it is under warranty.

 

Not true. Did you see my story about my wife's rav4. Did the free 5k/6month at the dealer, went to the same dealer for the 1 year 10k, they still only performed the 5k service because it had low miles, they failed to see the history and see it was 1 year old.

 

I have no doubts if I wanted to push that and use the Magnusson Moss act, I'd win.

 

I did read it, and it made very little sense to me. I've never heard of someone basing their service schedule on the month recommendations instead of mileage.
It also made you're story even more confusing, considering this whole mess started because you were roatating the tires on your wife's car that only has 6k on it, but has already had 2 services that included rotation.

Maybe I'm missing something here but it seems things could be much simpler if you just stick to the script.
Every 4.5k miles a light on the dash comes on. I go to the dealer the following Saturday morning at 7am, drink their free coffee, eat their free donuts, and use their free wifi
for an hour, while while they perform no-cost maintenance.
It's an almost idiot proof process.

 

for what its worth...the owners manual service thing is worth fuck all. I know people that never had any maintenance done then when the car failed they just filled it out themselves and the dealers honored it.

 

Yea, Toyota does. 5k or 6months, 10k or 12 months, 15k or 18 months, 20k or 24 months. If I didn´t go by months, her car wouldn´t get an oil change until two years. Oil does break down based on time, not only usage.

 

Not quite. With a receipt from a registered third party business saying the oil was changed, yes.
It would still be required for you to actually prove that you applied the parts to the said vehicle, which in effect you could not, only that you purchased them. Could get messy.
That act basically says you don't have to use Toyota's parts/service, but can be 3rd party.

 

Read up on the Magnuson-Moss Warranty Act.

 

Already know about it. You still have the burden of proof.
It protects you to buy 3rd party parts.
And what is that, you bought oil ?
Was it installed? Prove it. A receipt showing you purchased oil doesn't work.

 

I have to wonder though what would the dealer be able to point to not doing oil changes for warranty work?
Even still may not have a paper trail but if you're doing the oil changes anything that would go wrong from not doing them likely shouldn't happen then.

Plenty of people don't save receipts and never have an issue getting warranty work as long as the book is filled out. Could just say you have it done from another shop and they don't print the sticker thing like dealers usually do and the mechanic just wrote it in by hand and you don't have the receipt.

I get your point its good to have paper work and what not but really with how easy an oil change is dealers must know a lot of people do them their self.
I could see something like a timing belt service not being done and then engine failure be used as an excuse to not warranty but oil changes? I don't know I feel you guys are worrying a bit more than you have to. Realistically if you have receipts of the parts they shouldn't fight you too much. Like what who the fuck is going to go spend $50+ on the supplies for an oil change and not do it?

 

https://www.consumer.ftc.gov/articles/0138-auto-warranties-routine-maintenance

"it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else."

The burden of proof would be upon them to prove you DIDN'T do as you said you did, with your receipts as proof of purchasing the supplies.

Please cite specific news articles or court cases where a dealers succeeded in doing as you claimed they can do.

 

I agree. BUT where is your proof the WORK was done, NOT the oil was purchased ????

"The burden of proof would be upon them to prove you DIDN'T do as you said you did" 100% wrong.

It says receipt for the service which you do not have.